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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which HP Care Pack Service response is sold most often?

A) Offsite services
B) Defective media retention
C) Onsite services
D) Next-business-day, onsite

2. Which statement is true?

A) More than 60% of customers rated the service provided by HP as excellent.
B) No manufacturer can support HP devices better than HP.
C) HP provides the exact same service experience in more than 80 countries worldwide.
D) HP earned several recognitions for quality of support experience and excellence in operations.

3. Which statement is true about the duration of the risk mitigation services?

A) Duration of services can be from 1 to 2 years, depending on hardware to support and geography.
B) Duration of services can be from 1 to 5 years, depending on hardware to support and geography.
C) Duration of services is based on warranty duration and extensions.
D) Duration of services is based on event type, depending on the hardware issue.

4. A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure
the new devices are functioning and therefore are interested in repair services from the manufacturer.
They have several offices and branch offices across the country. The customer would like to have one
agreement that covers all of the fleet, independent of geography, offering the same service level. Which
offer best meets this customer's needs?

A) HP Standard Contractual Services
B) HP Custom Contractual Services
C) HP Care Pack Services
D) HP Accidental Damage Protection

5. HP Travel Risk Care Pack Service provides which benefit to the end-user?

A) An HP technician onsite next business day
B) Accidental Damage Protection
C) Availability in over 150 countries
D) 24 hour coverage, including holidays

Solutions: