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HP Selling HP Imaging and Printing Supplies Sample Questions:

1. Which feature is included in a Laser printing system?

A) Adaptive lighting
B) Tri-color cartridge
C) Print head
D) Charging roller

2. What is a counterfeit print cartridge?

A) Any HP cartridge that misleads customers because it is not sold according to the HP list price
B) A remanufactured cartridge that comes from an unauthorized distributor
C) A refilled cartridge that comes in fake HP packaging to mislead customers to think it is genuine
D) A refilled HP cartridge produced by HP in China

3. What results when a non-HP cartridge is used on an HP printer?

A) If the non-HP cartridge is the direct cause of a printer's failure, it will not be covered under HP-warranty.
B) The original HP Universal Print Driver will not support the printer anymore
C) The printer will print at a lower quality but at a higher speed.
D) If the printer senses the cartridge it will report this back to HP so the printer is excluded from warranty.

4. What are three typical target customer groups for supplies?

A) Ink customers, laser customers, and media customers
B) Small-sized customers, medium-sized customers, and large-sized customers
C) Loyal - original supplies customers, switcher customers, and lost customers
D) Home-user customers, public customers, and enterprise customers

5. What is a risk of using counterfeit cartridges?

A) Customers generally pay more for counterfeit cartridges.
B) HP will bring legal action against customers who use counterfeit cartridges.
C) Counterfeit cartridges generally produce print documents with unacceptable quality.
D) Counterfeit products can damage a printer.

Solutions: