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HP Selling HP Business Service Management Solutions Sample Questions:

1. In addition to the director of operations, which personas should a salesperson include as key influences when discussing an HP Operations Bridge solution? (Select three.)

A) mobile applications administrator
B) director of quality assurance
C) director of performance testing
D) director of distributed systems
E) LOB manager for applications support
F) director of service management

2. What measures do senior IT management roles use to gauge the impact that a BSM solution is having with respect to their strategy for improvements in IT processes and providing a positive impact to the business? (Select three.)

A) operational and capital expense reduction
B) vendor and tool consolidation
C) assured IT Infrastructure uptime
D) return on investment
E) reduction in event rates
F) lowering total cost of ownership

3. HOTSPOT
During the discovery phase, a salesperson needs to use different questioning techniques for the various levels of persona and the solution depth Match the type of discovery question with its applicable definition.

4. Which functional solution from HP BSM provides the capability to capture and measure metrics about users' performance and experience with a business service?

A) Operations Intelligence/Analytics
B) Application Performance Management
C) Operations Bridge
D) Infrastructure Management

5. With which persona should a salesperson discuss HP Operations Analytics relating to the "no capability to perform lightning fast searches across vast amounts of data" pain point?

A) director of mobile applications
B) director of distributed systems
C) manager of applications support
D) director of service management

Solutions: