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HP Selling HP Business Service Management Solutions Sample Questions:

1. Which of the HP Operations Analytics tools have been promoted by Gartner Research as "Leaders" in their technology Magic Quadrant for 2013 and 2014? (Select two.)

A) Operations Logger
B) Vertica
C) Service Health Analyzer
D) Run Time Service Model
E) Business Process Monitor

2. Which functional solution from HP BSM provides the capability to capture and measure metrics about users' performance and experience with a business service?

A) Operations Intelligence/Analytics
B) Application Performance Management
C) Operations Bridge
D) Infrastructure Management

3. With which persona should a salesperson discuss HP Operations Bridge relating to "the lack of a proactive problem and change management process to avoid repeated incidents" pain point?

A) director of mobile applications
B) director of operations
C) director of distributed systems
D) director of service management

4. Which definition most accurately describes the Operations Bridge IT process improvement known as "Team"?

A) understanding the relationship between customer IT management personas
B) enhancing the HP sales and customer IT management relationship
C) HP Sales and Pre-Sales working together to close a deal
D) co-operative working across diverse customer IT management groups

5. What should a salesperson focus on achieving during initial discussions with customers about a potential HP BSM solution?

A) Identifying competitors who are engaging with the customers.
B) Reviewing the HP BSM solution road-map and identifying specific tool "gaps" with the customer.
C) Highlighting the customers' ITIL Service Management issues.
D) Identifying the customers' pain points and their associated compelling events or manifestations.

Solutions: