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Salesforce OmniStudio-Consultant Exam Syllabus Topics:
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NEW QUESTION 24
A business process needs to perform a multi-step calculation on each contact record in a list.
Using an Integration Procedure to process the list, what feature can be used to meet this requirement?
- A. Conditional Block
- B. DataRaptor Transform Action
- C. Loop Block
- D. Batch Action
Answer: C
NEW QUESTION 25
A customer needs to create an OmniScript to capture payment Information. In the first step of the process, it user selects a payment type such as credit card, debit card, or direct bank account payment. Each payment t should display with a different icon. The process should check to see if the customer has any saved payment information of that type, and if there is, no further action is required. If there is no saved payment informatic then the user should be allowed to enter the information, and the process should save It.
Which three OmniScript elements should be used to meet these requirements?
Choose 3 answers
- A. DataRaptor Transform Action
- B. DataRaptor Extract Action
- C. Radio
- D. Select
- E. DataRaptor Post Action
Answer: B,C,E
NEW QUESTION 26
A business wants to create an OmniScript that allows call center agents to schedule field service appointment customers. The process needs to retrieve available appointment dates from an external system via a REST A[ and then display them to the user for selection in a dropdown list. Once the user selects a date, a confirmatic should display with rich text and images.
Which three OmniScript elements should be used to meet these requirements?
Choose 3 answers
- A. Text Area
- B. Select
- C. HTTP Action
- D. Text Block
- E. Multi-select
Answer: B,C,D
NEW QUESTION 27
A business wants to transform an existing process into a digital interaction using OmniScript. The process includes several steps. Some steps apply to all users, and other steps only apply to users depending on their responses to certain questions. The business does not want all users to have to go through all the steps.
Which OmniScript feature should the consultant recommend to meet this requirement?
- A. User Roles
- B. Script Profiles
- C. Script Configuration
- D. Conditional Views
Answer: D
NEW QUESTION 28
A company has deployed an OmniScript that is working as designed. During the process, the OmniScript has multiple steps that allow the user to review lists of cases, contacts, quotes, orders, and contracts for an accour Each step uses DataRaptor Extract Actions to retrieve Salesforce dat a. However, the OmniScript is reaching performance limitations, and the development team warns that they may begin hitting Governor limits.
Which two suggestions should the consultant propose to address this concern?
Choose 2 answers
- A. Add Limit filter in DataRaptor Extract
- B. Replace the DataRaptor Extracts with DataRaptor Turbo Extracts
- C. Add Order By filter in DataRaptor Extract
- D. Combine the DataRaptors into an Integration Procedure
Answer: B,D
NEW QUESTION 29
A company has a process that requires a birthday validation. At the beginning of the process, the user is asked to input their birthday. If the user is less than 18 years old. then the process should display an error stating that the age cannot be less than 18. The process should restrict users from continuing. If the user is 18 or older, then the process should proceed without any error message.
Which two OmniScript features should the consultant recommend to meet this validation requirement?
Choose 2 answers
- A. Alert
- B. Formula
- C. Calculation
- D. Messaging
Answer: B,D
NEW QUESTION 30
A business has the following requirements:
* To display cases for an account
* The user should see all of the cases on the canvas
* The user should be able to create a new case from the canvas
The consultant decides to use states to enable this functionality.
Which type of state should the consultant recommend to allow users to create a new case from the canvas?
- A. Active Card State
- B. Blank Card State
- C. Edit Mode State
- D. New Card State
Answer: A
NEW QUESTION 31
When designing OmniScripts, which three best practices should consultants recommend to increase user adoption?
Choose 3 answers
- A. Replicate existing processes as-is
- B. Prefill data for users when possible
- C. Divide complex processes into sections
- D. Provide user help text
- E. Provide keystroke commands for data entry
Answer: B,C,D
NEW QUESTION 32
A business has a requirement to display an account and all of the associated contacts on a page. The number contacts will vary for each account. For each contact, the page should display first name, last name, email, at phone number with options to edit the contact information or send a message. The primary contact for an a should be highlighted with a blue border.
Which two FlexCards features should the consultant recommend to meet these requirements?
Choose 2 answers
- A. Flyouts
- B. States
- C. Datatable
- D. Repeat Block
Answer: B,C
NEW QUESTION 33
Agents for an insurance company need to know the current and past weather conditions when creating claims customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents h access to the information. The FlexCard needs to provide fields extracted from a weather API and account field from Salesforce.
According to best practice, what data source should be used?
- A. REST
- B. Streaming API
- C. DataRaptor Extract
- D. Integration Procedure
Answer: D
NEW QUESTION 34
An Insurance company decides to use calculation procedures and matrices to calculate premium costs for new Insurance policies. Prices change very frequently, resulting In multiple copies of the rating or pricing tables.
What is an advantage of calculation procedures that the consultant should highlight in this scenario?
- A. Allows AI integration to calculate next best offer using policy attributes
- B. Allows aggregate functions
- C. Allows multiple versions that will execute based on when the request is made
- D. Allows text concatenation using algebraic operators
Answer: D
NEW QUESTION 35
A company needs to create an OmniScript with three steps.
* Step 1
* Step 2
* Step 3
Enter customer details
Select a product
Display a price retrieved from a REST API
The product's price should automatically display in Step 3.
What should the consultant add to the design of the OmniScript to meet these requirements?
- A. DataRaptor Post Action inside Step 2
- B. Integration Procedure Action between Step 2 and Step 3
- C. Integration Procedure Action inside Step 3
- D. DataRaptor Post Action between Step 2 and Step 3
Answer: B
NEW QUESTION 36
When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:
* A view with information about a customer account
* A list of contacts and cases associated with the account
* All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?
- A. OmniScript
- B. FlexCards
- C. Lightning Record Page
- D. Customer IntellView
Answer: B
NEW QUESTION 37
A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality.
In this scenario, which two OmniStudio features should the consultant recommend?
Choose 2 answers
- A. Datatable
- B. Response Action
- C. Remote Action
- D. Edit Block
Answer: B,D
NEW QUESTION 38
What business problem does DataRaptor solve?
- A. It allows developers to create complex API queries declaratively.
- B. It guides humans through a complex business process.
- C. lt removes the need to code data mappings for data transformations.
- D. It combines multiple steps and processes into a single server call.
Answer: C
NEW QUESTION 39
When designing OmniStudio solutions, what are two reasons that explain why Integration Procedures are recommended as the first choice of data sources for FlexCards and OmniScripts?
Choose 2 answers
- A. They future-proof your front end design.
- B. They enable better usability in digital interactions.
- C. They can retrieve Salesforce data from multiple objects faster.
- D. They combine multiple actions into a single server call.
Answer: C,D
NEW QUESTION 40
what can a DataRaptor Extract do?
- A. Extract data from a spreadsheet
- B. Create data in multiple related objects
- C. Load data from external sources
- D. Retrieve data from multiple related objects
Answer: D
NEW QUESTION 41
A company is designing a new console for contact center agents. The cards in the console need to display the following:
* "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?
- A. Using card filter and a single FlexCard with multiple flyouts
- B. Using card session variables and a single FlexCard with multiple flyouts
- C. Using card session variables and multiple FlexCards
- D. Using card filter and multiple FlexCards
Answer: C
NEW QUESTION 42
An Insurance agency wants to enable its call center agents to be more efficient when handling customer inqul.... After analyzing patterns In the call logs, the agency discovers that one of the top customer requests is to find total insurance premiums paid as well as the difference year over year. Agents need to relay this information the customer and then send them a summary report by email. The agency decides to implement this process using OmniScript.
What three OmniScrlpts elements should be used to meet the requirements?
Choose 3 answers
- A. Calculation Action
- B. DataRaptor Extract Action
- C. Email Action
- D. DataRaptor Post Action
- E. Messaging Element
Answer: A,B,C
NEW QUESTION 43
Which OmniScript element can be used to retrieve data from more than one source?
- A. DataRaptor Extract Action
- B. Calculation Action
- C. Matrix Action
- D. Integration Procedure Action
Answer: D
NEW QUESTION 44
A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.
Which OmniStudio tools should the consultant recommend to meet these requirements?
- A. Specific FlexCards with Actions for each type of Contact
- B. Single FlexCard with an Action to invoke an OmniScript
- C. Single OmniStudio Action that invokes separate Omniscripts
- D. Multiple OmniStudio Actions that invoke separate OmniScripts
Answer: D
NEW QUESTION 45
When a customer calls to add a new primary contact to their account, call center agents need to complete a I contact form. The agent enters the new contact information using an OmniScript and then needs to generate PDF with the contact information pre-filled that can be shared with the customer.
Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'
- A. Calculation Procedure
- B. OmniStudio Action
- C. DataRaptor
- D. Integration Procedure
Answer: C
NEW QUESTION 46
A company implements an integration procedure that is invoked from an OmniScript. The integration procedure includes a recommend to improve performance and address users concerns Which feature should the consultant recommend to improve performance and address users concerns?
- A. Chaining
- B. Batch jobs
- C. Conditions
- D. Try Catch
Answer: A
NEW QUESTION 47
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