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Salesforce OmniStudio-Consultant Exam Syllabus Topics:
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NEW QUESTION 25
A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.
For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external syste the last 5 months in the case description.
In what order should the consultant design the elements of the OmniScript to meet these requirements?
- A. HTTP Action, DataRaptor Post Action, Date Input, Radio Input
- B. Date Input, Radio Input, HTTP Action, DataRaptor Post Action
- C. HTTP Action, Radio Input, Date Input, DataRaptor Post Action
- D. Radio Input, Date Input, HTTP Action, DataRaptor Post Action
Answer: D
NEW QUESTION 26
A business implements several OmniScripts and requests a design review to identify possible improvements. During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labels and input elements.
What can the consultant recommend to improve these OmniScripts?
- A. Add an address typeahead element to all the OmniScripts.
- B. Create new versions of the OmniScripts to collect the address information.
- C. Use a DataRaptor Transform to standardize the data format.
- D. Create a reusable OmniScript to update address information.
Answer: D
NEW QUESTION 27
When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:
* A view with information about a customer account
* A list of contacts and cases associated with the account
* All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?
- A. FlexCards
- B. Customer IntellView
- C. OmniScript
- D. Lightning Record Page
Answer: A
NEW QUESTION 28
A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process ^ the following steps:
* Step 1: Enter account name to retrieve account information
* Step 2: Review and edit account information
* Step 3: Select products
* Step 4: Enter payment information
Following best practices, what suggestion should the consultant make to improve the design?
- A. Remove Step 1 and prefill the account information automatically.
- B. Divide Step 2 into two steps, so each task is distinct.
- C. Use an Edit Block in Step 4 to enter payment information.
- D. Use Multi-select elements in Step 3 for the product list.
Answer: A
NEW QUESTION 29
An auto insurance company has different rates for each state in the country. The company needs to manage the rates separately, but the formula to calculate the premiums is the same. All the input and output are the same; only the values in the rating tables differ.
Which OmniStudio tool should the consultant recommend to meet this requirement?
- A. Aggregation Steps in a Calculation Procedure
- B. Class-based Calculation Procedure
- C. DataRaptor Transform with an interface Map
- D. Grouped Calculation Matrix
Answer: D
NEW QUESTION 30
Which OmniStudio tool can be used to invoke scheduled jobs?
- A. DataRaptor Load
- B. Calculation Procedure
- C. DataRaptor Extract
- D. Integration Procedure
Answer: D
NEW QUESTION 31
A business has a requirement to display cases in a console for service agents. Cases can have a variety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the case. When the case is Active or Escalated, agents should not have the option to reopen the case.
Which FlexCard functionality can be used to meet this requirement?
- A. Flyouts
- B. State
- C. Conditional View
- D. Styling
Answer: C
NEW QUESTION 32
A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.
What is the most efficient solution that the consultant can propose to meet this new requirement?
- A. Deploy the existing OmniScript to the Community portal using OmniOut.
- B. Embed the existing OmniScript as a reusable component within a new Community OmniScript.
- C. Duplicate the existing OmniScript and deploy the new script on the website.
- D. Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.
Answer: B
NEW QUESTION 33
An insurance company wants to create an OmniScript that allows the user to review and change account number such as phone number and website. In this process, the following functionality is needed:
* Enter the company's website
* Enter the account phone number
* Each field should display on a separate line of the page
Which three elements should the consultant include in the OmniScript design solution?
Choose 3 answers
- A. Text Area
- B. Number
- C. Line Break
- D. Text
- E. Telephone
Answer: C,D,E
NEW QUESTION 34
A consultant wants to proceed with a FlexCard canvas design that will display data from a legacy billing system. The legacy billing system is being extended to add a SOAP endpoint that will allow for the data to be retrieved in XML format. However, the endpoint is not ready yet.
Which data source should the team use to make progress on the design?
- A. Apex Remote
- B. Apex REST
- C. DataRaptor
- D. Integration Procedures
Answer: D
NEW QUESTION 35
A business wants to transform an existing process into a digital interaction using OmniScript. The process includes several steps. Some steps apply to all users, and other steps only apply to users depending on their responses to certain questions. The business does not want all users to have to go through all the steps.
Which OmniScript feature should the consultant recommend to meet this requirement?
- A. Script Profiles
- B. User Roles
- C. Script Configuration
- D. Conditional Views
Answer: D
NEW QUESTION 36
A health provider company is building a new application for its medical officers. The company wants to display medical test reports for patients. Medical test reports is a custom object, related to the Patients object.
For e< patient, the company needs to list each medical test report including the report name, date requested, and d generated. From each medical test report, the user should be able to take the following actions:
* Approve
* Print for Review
* Send for Retest
Which OmniStudio tools should the consultant use to design a solution to meet these requirements?
- A. Salesforce list view with custom buttons/links
- B. OmnlScript with multiple Step elements
- C. Multiple FlexCards with single action
- D. Single FlexCard with multiple actions
Answer: D
NEW QUESTION 37
An Insurance company decides to use calculation procedures and matrices to calculate premium costs for new Insurance policies. Prices change very frequently, resulting In multiple copies of the rating or pricing tables.
What is an advantage of calculation procedures that the consultant should highlight in this scenario?
- A. Allows aggregate functions
- B. Allows text concatenation using algebraic operators
- C. Allows AI integration to calculate next best offer using policy attributes
- D. Allows multiple versions that will execute based on when the request is made
Answer: B
NEW QUESTION 38
An investment portfolio manager wants to build a console to display:
* Client information
* Profile attributes
* Investment instrument information
There are more than 20 profile attributes. Each investment instrument has 15 fields of information to display.
The fields should be grouped logically.
How should the consultant design a solution to meet the requirements?
- A. * A header FlexCard for client information and profile attributes
* Child FlexCards for investment instruments with a Flyout for additional information - B. * An OmniScript with a Step for client information
* Block Elements for investment instruments - C. * A header FlexCard for client information with a Flyout for profile attributes
* Child FlexCards for investment instruments with a Flyout for additional information - D. * A header FlexCard for client information and profile attributes
* FlexCards for investment instrument information
Answer: B
NEW QUESTION 39
The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sal processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the user.
Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?
- A. Add more Step elements to create shorter pages.
- B. Add more conditional views to branch the OmniScript into logical sections.
- C. Pass the process type as an input parameter.
- D. Create a specific OmniScript for each business process.
Answer: B
NEW QUESTION 40
A company implements an integration procedure that is invoked from an OmniScript. The integration procedure includes a recommend to improve performance and address users concerns Which feature should the consultant recommend to improve performance and address users concerns?
- A. Conditions
- B. Try Catch
- C. Batch jobs
- D. Chaining
Answer: D
NEW QUESTION 41
Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.
On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the bmust says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.
What should the consultant recommend to meet this requirement?
- A. Add a Conditional View to the last step
- B. Add a Set Errors element
- C. Add a Validation Rule to the Contact object
- D. Add a DataRaptor to retrieve the email address
Answer: B
NEW QUESTION 42
A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on the FlexCards that redirects users to an external web page.
Which type of action should the consultant recommend to meet this new requirement?
- A. Navigate
- B. Event
- C. URL
- D. Redirect
Answer: A
NEW QUESTION 43
A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains multiple child cards inside the state of a parent FlexCard.
What is the advantage of embedding multiple child cards in this scenario?
- A. Enables easier global styling changes
- B. Allows multiple data sources to be used
- C. Enables the FlexCard to be used on a Community page
- D. Allows conditional views with the Toggle element on each child card
Answer: B
NEW QUESTION 44
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