Easy To Download Salesforce Field-Service-Lightning-Consultant Exam Dumps Updated 303 Questions
New Updated Field-Service-Lightning-Consultant Exam Questions 2023
To become a Salesforce Certified Field Service Lightning Consultant, candidates must have a solid understanding of the Field Service Lightning platform and its functionality. They should be able to configure and customize Field Service Lightning solutions to meet customer requirements, manage mobile workforces, and integrate Field Service Lightning with other Salesforce products. Additionally, candidates must have practical experience working with Field Service Lightning and demonstrate their ability to troubleshoot and resolve issues that arise during implementation and maintenance. Passing the Salesforce Field-Service-Lightning-Consultant Exam validates the candidate's expertise in Field Service Lightning and enhances their credibility as a Salesforce consultant, administrator, or architect.
NEW QUESTION # 91
A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?
- A. Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line Item; mark the parent Work Order as "In Progress."
- B. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
"Closed" - C. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as
"Cancelled." - D. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
"Cannot Complete".
Answer: D
NEW QUESTION # 92
the dispatcher at universal containers wants wants to schedule service
appointment from the dispatch console while taking the scheduling policy into consideration Which three options are available to dispatchers?
- A. Select a serviceappointment from the list, use the "candidates" action, and select the best time slot
- B. Select a service appointment from the list, use the "edit" action and allocate the Resources
- C. Select the service appointment from the list and the "schedule" action
- D. Select theservice appointment from the list, user the "change status" action and
"dispatch" - E. Select multiple service appointment from the list and bulk schedule them
Answer: A,C,E
NEW QUESTION # 93
Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.
Which permission set license should be assigned to the Call Center Agents?
- A. FSL Admin License
- B. FSL Resource License
- C. FSL Agent License
- D. F5L Dispatcher License
Answer: C
NEW QUESTION # 94
which object can be used to share service appointments with service resource s in field service lightning?
- A. User territory
- B. Service territory member
- C. Work order
- D. Service territory
Answer: B
NEW QUESTION # 95
Universal Containers sells products that are made up of serialized components. Field Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?
- A. Use Products and Product Families.
- B. Use Orders and Order Products.
- C. Use Assets and define a hierarchy.
- D. Use Work Orders and define a hierarchy.
Answer: A
NEW QUESTION # 96
Universal Containers wants to help their dispatchers determine the length of time a Work Order should last. What should the Consultant implement to help achieve this goal?
- A. Work Orders with Operating Hours.
- B. Operating Hours for Customer Accounts.
- C. Work Types with an Estimated Duration.
- D. Work Types with Service Level Agreement.
Answer: C
NEW QUESTION # 97
Universal Containers wants to prevent the lunch break from interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?
- A. Use appropriate Resource Operating Hours.
- B. Use the Resource Availability Rule.
- C. Create Resource Absences every day.
- D. Create a recurring Service Appointment.
Answer: C
NEW QUESTION # 98
Universal Containers' (UC) Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks. How can this be supported using standard fields and features?
- A. Create Knowledge Articles with the baseline durations for each Product. Train Service Technicians to associate the appropriate Knowledge Article, and then update the "Duration" field on the Work Order Line Item.
- B. Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.
- C. Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order.
- D. Train Dispatchers to update the "Duration" field when Work Orders are created. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.
Answer: C
NEW QUESTION # 99
Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date.
What are two ways a Consultant can configure Maintenance Plans to meet the requirement?
Choose 2 answers
- A. Associate a Required Skill called Site Visit to a Maintenance Plan.
- B. Auto-generate Work Orders with a 14 day Generation Horizon.
- C. Auto-generate Work Orders with a 14 day Generation Timeframe.
- D. Associate a Work Type called Site Visit to a Maintenance Plan.
Answer: B,D
NEW QUESTION # 100
To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.
How should the Consultant meet this requirement?
- A. Define a generation timeframe of 14 days.
- B. Define a generation horizon of 20,160 minutes.
- C. Define a generation horizon of 14 days.
- D. Configure Auto-generate Work Orders to True.
Answer: C
NEW QUESTION # 101
The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.
- A. Custom Validation Rule on Work Orders
- B. Custom Work Order Escalation Rules
- C. Custom Work Order Status with Category
- D. Custom Approval Process on Work Orders
Answer: A,C
NEW QUESTION # 102
each container consists of multiple parts that are tracked by assets records.
Universal container customers usually wait until several parts need service before requesting the technician come on a site to save money on the service charges How should consultants configure the field service lightning to track the work performed?
- A. Create a work to type automatically create relevant line time for each asset
- B. Create a work order for each asset being serviced
- C. Create a work order for all assets being serviced and work order line item for each product consumed
- D. Create a work order and work order line item for each asset being serviced
Answer: D
NEW QUESTION # 103
universal containers operates in a highly regulated industry technician must conduct quarterly inspections for all customers in their region each inspection should be completed within a single visit and include all installed assets on site Which two maintenance plan settings should the consultant recommend?
Choose 2 answers
- A. Work order generation method - one work order per asset
- B. Service appointment generation method - one service appointment per work order
- C. Service appointment generation method - one service appointment per work order line item
- D. Work order generation method - one work order line item per asset
Answer: B,D
NEW QUESTION # 104
Universal Containers is looking to implement Entitlement Management to meet the following requirements:
1) Any employee from the customer account is eligible for support.
2) Specific purchased products are eligible for support.
What Objects should be set up for Entitlement Management?
- A. Contracts and Assets
- B. Contacts and Service Contracts
- C. Accounts and Service Contracts
- D. Accounts and Assets
Answer: C
NEW QUESTION # 105
Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers
- A. When Service Resources are available for work
- B. The Due Date of the Service Appointment
- C. The Time Slots for Appointment Booking
- D. The Maintenance Plan for the Account
Answer: B,C
NEW QUESTION # 106
Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution. Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers
- A. Chatter Customer Groups
- B. Customer Communities Plus
- C. Chatter Files Connect
- D. Customer Communities
- E. Partner Communities
Answer: B,D,E
NEW QUESTION # 107
When should both the Root Work Order and Root Work Order Line Item fields be added to page layouts?
- A. When a service process dictates thatthere are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarchy. (Parent Work Order can be used)
- B. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
- C. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy.
- D. When a service process dictates that there is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
Answer: B
NEW QUESTION # 108
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Salesforce Field-Service-Lightning-Consultant certification exam is intended for professionals who have a deep understanding of Salesforce Service Cloud and experience with field service management. Field-Service-Lightning-Consultant exam covers various topics, including service territory management, scheduling, optimization, and dispatch management. It also evaluates the candidates' ability to configure and customize the Field Service Lightning solution to meet the specific needs of their clients.
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