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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. Can we recognize revenue based on a Letter of Intent?

A) Yes, if the Letter of Intent refers to the continuation of terms and conditions of the previous Care Agreement.
B) Yes, as long as prices, scope of work and payment terms are specified.
C) Yes, when it is a contract renewal situation and negotiations are advancing.
D) Yes, if a Letter of Intent is legally binding under applicable law.

2. Who approves free of charge services included in the Care Contract?

A) Head of CT after consulting Sales Director.
B) Sales Director.
C) Depending on NSN policy regarding discounts the person may vary.
D) Care Program Manager.

3. Is it possible to see the sales revenue for a month in your financial report, even if an invoice has not been sent to the customer?

A) No, because this is not SOX compliant.
B) Yes, because F&C accrue or defer the revenue from the sale.
C) No, because sales are always recorded when the customer invoice is sent.
D) Yes, because the invoice is generated automatically.

4. A customer pays for a 5-year warranty contract. What contract type is used in CDB/SAP?

A) Warranty Standard contract.
B) Care Agreement.
C) 1st Warranty Standard and the next 4 as Warranty Extended contract.
D) Warranty Extended contract.

5. Care Plan can be used as:

A) Basic reference in contractual disputes with customer.
B) Financial Planning support tool in CT.
C) The source of resource forecast data.
D) Service Manual, helping to induct new Care Team members.

Solutions: