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SDM Certification - CARE: SDM_2002001040 Exam
"SDM Certification - CARE", also known as SDM_2002001040 exam, is a Nokia Certification. With the complete collection of questions and answers, Pass4sureCert has assembled to take you through 121 Q&As to your SDM_2002001040 Exam preparation. In the SDM_2002001040 exam resources, you will cover every field and category in Nokia Certification Certification helping to ready you for your successful Nokia Certification.
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Nokia SDM_2002001040 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SDM Overview and CARE Framework | - Introduction to Nokia Service Delivery Management concepts - CARE model principles and objectives in service delivery |
| Topic 2: Tools and Platforms in SDM | - Nokia SDM toolchain overview - Monitoring, reporting, and service analytics |
| Topic 3: Service Delivery Operations | - Operational workflows and service assurance processes - End-to-end service lifecycle management |
| Topic 4: Customer Experience and CARE Practices | - Customer support processes and escalation handling - Service quality and performance measurement |
Nokia SDM Certification - CARE Sample Questions:
What is the PRIMARY reason for the Care Program Manager to be involved in the tendering phase?
- A. To provide a more hands-on approach to the offer.
- B. Give background information on customer needs and to ensure that the Care services requirements are met.
- C. To support offer tailoring by giving insight into existing customer needs.
- D. To ensure commitment to the implementation schedule, resource requirements, rollout & other plans.
Correct Answer: B 🗳️
The forecast for the half-year fluctuates a lot each period, but the Care service level is stable. One way to improve the forecasting is:
- A. forecast external and internal subcontracting in the month when the cost will be registered, not when the work is performed.
- B. increase the number of Sales Packages in NELLE, especially for sales.
- C. fine-tune the parameters in NELLE for invoicing, revenue recognition and payment.
- D. stop interfering with the demand plans made by the Controller and let them take full charge of the forecasts.
Correct Answer: A 🗳️
Who is the main responsible person to drive the Care Contract Renewal through the whole renewal process after the Internal Kick-off Meeting?
- A. CT Head.
- B. Care Service Engagement Manager.
- C. Care Renewal Leader.
- D. Care Program Manager.
Correct Answer: C 🗳️
In a SI solution some non standard NSN servers are used. Who is responsible for the Equipment Support?
- A. 100% Care.
- B. Responsibility is split between SI and Care according to local agreement.
- C. SI local organization.
- D. NSN is responsible for only equipment used in NSN standard solutions and therefore the Customer must have contract directly with the equipment provider.
Correct Answer: A 🗳️
According to the contract renewal process, when should be the first contract proposal presented to the customer ? (T = expiration time of current contract)
- A. T - 4 months.
- B. As soon as prepared.
- C. T - 6 months.
- D. T - 3 months.
Correct Answer: A 🗳️
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