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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

Question 1

Which is the correct description of Fault Localisation?

A. Fault rectification management and control instances as well as checking alarms and priorities.
B. Provides the real-time monitoring and management of alarms for network elements and infrastructure.
C. Perform the localisation, correction and verification of faults, trouble ticket creation, RCA and correlation of alarms.
D. Fault analysis, verification of parameters and connectivity, fault localisation, diagnostics, RCA and correlation.

Question 2

A certain SLA is failing on a regular basis, what actions could be done to resolve this?

A. Use the FM and CM processes to find the root cause of SLA failure, find a solution, implement, test and verify.
B. Use the FM and PM processes to find the root cause of SLA failure, find a solution, implement, test and verify.
C. Discuss with the NOC Manager, find a solution, implement solution and check status.
D. Discuss with the technical back office and put in a solution to resolve this issue.

Question 3

NSN have 2 customers in the same country that have agreed to a shared delivery model but request a low risk plan. Which option do you choose?

A. Start by having a single organisation manage the corrective maintenance and progress to include preventative maintenance and other planned work.
B. Have the GDC directly manage the Field Operations using the Work Force Management Tools.
C. Have one of the current organizations manage all corrective maintenance and the other all preventative maintenance and planned work. Later on put all works under single management.
D. Start by having a single organisation to manage the preventative maintenance and other planned work then progress to include corrective maintenance.

Question 4

When delivering Network Operations services to an operator which statements BEST describes the purpose of the Network Operations Service Level Agreement with them?

A. The SLA defines the Quality of Service, priorities and responsibilities, performance metrics (SLA KPI), incentives and penalties, legal clauses, etc.
B. The SLA is a legal requirement of the contract to measure performance.
C. The SLA is contractual requirement for the service delivery and details the measurements concerning the responsiveness of the Network Operations organisation.
D. The SLA is in place to ensure the Key Performance Indicators measuring the Network Quality are measured and managed.

Question 5

What is the correct initial response to a Customer complaint about Quality problems in Preventive Maintenance that is executed by an NSN subcontractor?

A. Change the subcontractor.
B. Stop payment to Subcontractor until quality issues are fixed.
C. Stop issuing new PO's to the subcontractor.
D. Make quality assessments and agree on a response plan with the Subcontractor.

Solutions: