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Nokia SDM_2002001030 Exam Syllabus Topics:

SectionObjectives
Operational Procedures and Best Practices- Operational standards
  • 1. Change management
    • 2. Documentation and reporting
      Network Optimization and Troubleshooting- Problem diagnosis
      • 1. Corrective and preventive actions
        • 2. Root cause analysis
          Network Service Operations Fundamentals- Service operation principles
          • 1. Roles and responsibilities
            • 2. Operational processes and workflows
              Customer Service and Communication- Service delivery
              • 1. Customer communication
                • 2. Service quality management
                  Performance and Service Monitoring- Performance monitoring
                  • 1. KPI interpretation
                    • 2. Alarm and event analysis

                      Nokia SDM Certification - PS NSOP Sample Questions:

                      Which statement BEST describes the key requirements for setting up Field Operations tools and process?

                      • A. Ensure effective contractor management and Spare Part Management process and tools.
                      • B. Ensure effective Work Force Management and contractor Mgt process and tools.
                      • C. Ensure effective Work Force Management and Subcontractor Mgt process and tools.
                      • D. Ensure effective Work Force Management and Spare Part Management process and tools.
                      Reveal Solution  Discussion  0

                      Correct Answer: D  🗳️

                      What are the Performance Management responsibility key areas?

                      • A. Monitor Resource Performance, Analyze Resource Performance, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Close Resource Performance Degradation Report, Control Resource Performance, Report Resource Performance.
                      • B. Monitor Resource Performance, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Close Resource Performance Degradation Report & Report Resource Performance.
                      • C. Escalate resource, Analyze Resource Performance, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Close Resource Performance Degradation Report & Report Resource Performance
                      • D. Monitor Resource Performance, Escalate resource, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Control Resource Performance, Report Resource Performance.
                      Reveal Solution  Discussion  0

                      Correct Answer: A  🗳️

                      Explanation: Only visible for Pass4sureCert members. You can sign-up / login (it's free).

                      Which OSS Tool would be used to perform the eTOM defined function of: Fulfilment Service Activation?

                      • A. One NDS.
                      • B. NetAct SQM.
                      • C. Oblicore.
                      • D. NetAct Configurator.
                      Reveal Solution  Discussion  0

                      Correct Answer: A  🗳️

                      In which phase of the delivery MUST the Operations Manager report and negotiate changes in the scope of work?

                      • A. When the Customer requests quotation for a new scope of work.
                      • B. During project execution and in agreement with CT's strategy towards the Customer.
                      • C. During disengagement.
                      • D. When the total amount of the Changes start to impact the project final Gross Margin.
                      Reveal Solution  Discussion  0

                      Correct Answer: B  🗳️

                      In NSN we are working with five competence levels. What's the name of level 5?

                      • A. World-class.
                      • B. Professional.
                      • C. Excellent.
                      • D. Outstanding.
                      Reveal Solution  Discussion  0

                      Correct Answer: A  🗳️

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