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HP Selling HP Printing and Personal Systems Hardware Sample Questions:

1. Before presenting a feature or advantage of a certain solution to a customer, what types of questions should you ask?

A) Questions that establish the customer's attitude toward your proposals
B) Questions that confirm the HP product they are seeking
C) Questions that uncover or create the customer's business and IT needs
D) Questions that determine competitors that the customer is considering

2. Which HP capability replaces the BIOS boot block if a virus corrupts the notebook?

A) HP Page Lift
B) HP ProtectTools
C) HP Device Manager
D) HP Sure Start

3. Which HP workstation allows access to add a hard drive or upgrade memory by simply snapping the workstation open?

A) Z230
B) Z1
C) Z820
D) Z620

4. For which reason is the lack of portability a significant advantage for desktop PCs?

A) High performance
B) Security
C) Low TCO
D) Flexibility

5. Which HP OfficeJet Pro Series technology achieves print speeds of up to 70 pages per minute?

A) HP WebJetadmin
B) HP PageWide Technology
C) HP FutureSmart
D) HP Universal Print Driver

Solutions: