Exam Name: Selling HP Printing and Computing Services
Certification Provider: HP
Corresponding Certification: HP ExpertONE Certification
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Instant Download HP : HP2-H28
Check Updated on: Sep 16, 2026
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HP HP2-H28 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Needs & Requirements | - Identifying business needs in services environments - Understanding customer printing and computing requirements |
| HP Printing & Computing Solutions | - HP computing solutions positioning - HP printing portfolio overview |
| Solution Positioning & Value Proposition | - Differentiation vs competitors - Articulating HP value proposition |
| Sales Process & Recommendation Skills | - Mapping solutions to customer needs - Consultative selling techniques |
HP Selling HP Printing and Computing Services Sample Questions:
Which statement is true about Service Lines?
- A. MG support covers all business levels for Printing Systems.
- B. R4 Commercial support is only available to Small and Medium Business (SMB).
- C. The MG computer support line is available for consumers
- D. All Printer Services lines are available for consumers who buy contractual services
Correct Answer: C 🗳️
Which statement is true about Service Lines?
- A. R4 Commercial support is only available to Small and Medium Business (SMB).
- B. The R7 computer support line is available for consumers
- C. All services lines are available for consumers who buy contractual services.
- D. R4 Commercial support covers all business levels for workgroup printers.
Correct Answer: D 🗳️
Which benefits can partners derive from selling and delivering HP services rather than their own services? (Select two.)
- A. Partners receive a percentage of the rebate payment on their sales.
- B. Partners can minimize costs with labor refunds for the services delivered on behalf of HP
- C. Partners receive extra rebates on all HP equipment sold.
- D. Partners pay lower list prices on product line (only printer and computer) in scope
Correct Answer: B,C 🗳️
Which type of services can an HP Printing and Computing Services specialist sell?
- A. The specialist can sell services for printing and personal systems.
- B. The services are defined with each partner.
- C. The specialist can sell services for server, data center printer, and computer.
- D. It depends on the geography; the permitted services vary from one country to another,
Correct Answer: A 🗳️
Why is HP Printing and Computing Sales specialization important for partners?
- A. Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware
- B. Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
- C. Partners start accumulating rebates with their first services sale.
- D. Partners selling HP hardware will be able to deliver their own branded services.
Correct Answer: C 🗳️
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