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HP Selling HP Printing and Computing Services Sample Questions:

1. Which type of services can an HP Printing and Computing Services specialist sell?

A) The specialist can sell services for printing and personal systems.
B) The services are defined with each partner.
C) The specialist can sell services for server, data center printer, and computer.
D) It depends on the geography; the permitted services vary from one country to another,

2. Which statement is true about selling services?

A) The Global Services market is not growing.
B) Usage and Care services are less profitable than selling the hardware alone.
C) Consumers represent more than 85% of the total growth through 2014.
D) Consumers do not want to buy services because they are only interested in hardware.

3. What is the benefit offered by the Data Protection service?

A) Detects viruses with remote support.
B) Encrypts data making it safe from hackers.
C) Remotely deletes data from your device in event of theft
D) Keeps a backup of data in the cloud

4. What is an important business value proposition when selling HP Care Pack services to small and medium businesses customers?

A) online backup and antivirus protection
B) safeguarding mobile workers against accidental damage protection
C) safeguarding their business with limited or no IT staff
D) the value of user advisory and premium services

5. For Consumers, which HP non-repair related service offers a user advisory support helpdesk?

A) HP HelpMe
B) HP Smart Fix
C) HP Smart Friend
D) HP CallMe

Solutions: