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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. After installing a five server Avaya Aura Experience Portal (AAEP) system you check the port distribution page only to see the name of the media Processing Platform (MPP) servers in the system have allocated ports.
Which two are the most probable causes of this issue? (Choose two)

A) The Postgres service on the Experience Portal manager (EPM) is not running
B) The AAEP WebLM license has expired; either it was a temporary license or the client's Enterprise WebLM server is down
C) The specified VoIP gatekeeper or SIP gateway is incorrect
D) One or more MPP system resources are overloaded

2. Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)

A) Call completed in SSA
B) Call completed
C) Call failed
D) Call routed
E) Call transferred

3. In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.
Which is an accurate description of how ICR handles a call arriving in the system?

A) The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.
B) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.
C) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.
D) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).

4. A/hen configuring a scheduled report on the Avaya tie types may be selected? (Choose three)

A) .jpg (Digital Image)
B) .doc (Microsoft Word)
C) .csv (Comma separated value)
D) .xls (Microsoft Excel)
E) .pdf (Portable Document Format)

5. Your client upgraded their Voice Portal to an Avaya Aura Experience Portal (AAEP) and upgraded Avaya Proactive Outreach Manager (POM) software. Now their POMDriverApp application which is located on a separate application server is not working.
What would be causing this problem?

A) The user has incorrect roles assigned.
B) A remote database was not configured on the AAEP.
C) The new POMDriverApp provided with the POM software was not deployed on the application server.
D) There are no Announcement Port licenses available for the POMDriverApp.

Solutions: