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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. What is the term of an extension that routes calls to specific vector?

A) Routing Directory Number (RDN)
B) Vector Directory Number (VDN)
C) Hunt Group Number (HGN)
D) Vector Routing Number (VRN)

2. Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?

A) In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.
B) Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section.
C) On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.
D) In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.

3. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A) Write permission to the System Setup feature and write permission to UNIX.
B) Log in as a CMS administrative user and execute the paaswd command for that user.
C) Log in as root and execute the password command for that user.
D) Perform a manual login from CMS Supervisor and execute the passwd command for that user.

4. The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?

A) The wrong Communication Manager version on the CMS has been selected.
B) The wrong CMS has been installed and the correct server needs to be ordered.
C) This message can be ignored as it is not the reason the link is down.
D) The wrong type of Communication Manager has been installed and the correct server will need to be ordered.

5. Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A) CMS version is not configured an the system-parameters features farm,
B) There is no network connection to CLAN.
C) CM version is not matching CMS setup.
D) CMS version is misconfigured on the system-parameters features form.

Solutions: