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ITIL 4 Foundation: ITILFNDv4 Exam
"ITIL 4 Foundation", also known as ITILFNDv4 exam, is a EXIN Certification. With the complete collection of questions and answers, Pass4sureCert has assembled to take you through 376 Q&As to your ITILFNDv4 Exam preparation. In the ITILFNDv4 exam resources, you will cover every field and category in EXIN ITIL Certification helping to ready you for your successful EXIN Certification.
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EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand the key concepts of service management | - Describe the key concepts of creating value with services - Recall the definition of service, utility, warranty, customer, user, service management, sponsor |
| Know the purpose and key terms of 15 ITIL practices | - Relationship Management - Continual Improvement - IT Asset Management - Problem Management - Monitoring and Event Management - Deployment Management - Incident Management - Information Security Management - Release Management - Service Configuration Management - Service Request Management - Supplier Management - Service Level Management - Change Control - Service Desk |
| Understand the activities of the service value chain | - Design & Transition - Improve - Plan - Engage - Deliver & Support - Obtain/Build |
| Understand the purpose and components of the ITIL service value system | - Continual Improvement - Guiding Principles - Service Value Chain - Practices - Governance |
| Understand the four dimensions of service management | - Value Streams and Processes - Organizations and People - Partners and Suppliers - Information and Technology |
| Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Keep it simple and practical - Think and work holistically - Optimize and automate - Progress iteratively with feedback - Collaborate and promote visibility - Start where you are - Focus on value |
EXIN ITIL 4 Foundation Sample Questions:
1. Which dimension focuses on relationships with other organizations that are involved in the design, development, deployment and delivery of services?
A) Information and technology
B) Partners and suppliers
C) Value streams and processes
D) Organizations and people
2. Which competencies are required by the 'service level management' practice?
A) Incident analysis and prioritization
B) Business analysis and commercial management
C) Problem investigation and resolution
D) Balanced scorecard reviews and maturity assessment
3. Which dimension of service management considers how activities are coordinated?
A) Information and technology
B) Partners and suppliers
C) Value streams and processes
D) Organizations and people
4. Which dimension considers the application of artificial intelligence to service management?
A) Information and technology
B) Partners and suppliers
C) Value streams and processes
D) Organizations and people
5. Which practice ensures that service actions, that are a normal part of service delivery, are effectively handled?
A) Service request management
B) Service level management
C) Problem management
D) Incident management
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A |
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