ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版): ITILSC-SOA Exam
"ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版)", also known as ITILSC-SOA exam, is a EXIN Certification. With the complete collection of questions and answers, Pass4sureCert has assembled to take you through 14 Q&As to your ITILSC-SOA Exam preparation. In the ITILSC-SOA exam resources, you will cover every field and category in EXIN ITIL Certification helping to ready you for your successful EXIN Certification.
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- Updated on: Jul 21, 2026
- No. of Questions: 14 Questions & Answers
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- Updated on: Jul 21, 2026
- No. of Questions: 14 Questions & Answers
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ITIL Certification in Service Offerings and Agreements is a freestanding certificate. At the same time, this is a section of the ITIL Intermediate Capability domain as well as a module that is related to the ITIL Expert Certification in IT Service Management. To obtain this certificate, the specialists need to pass the ITILSC-SOA exam. It is developed to check the individuals’ skills that are required to apply the Service Offering & Agreement (SOA) practices service management life cycle, especially in specific core ITIL roles, processes, and purpose areas. These include service portfolio administration, financial management for Information Technology services, and supplier management, as well as demand management, administration of service level, administration of business relationship, and service catalog management.
How much ITILSC-SOA Exam Cost
The price of the ITILSC-SOA exam is $399 USD.
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Exam Details
ITIL ITILSC-SOA has the time frame of one hour and a half and includes the questions of multiple-choice type. The passing score is 28 on a scale of 40. The exam is available in the English, Japanese, German, Danish, French, Spanish (Latin America), and Brazilian Portuguese languages.
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
EXIN ITILSC-SOA日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Catalogue Management | 15% | - Structure, content and maintenance - Business and technical views - Integration with other processes |
| Topic 2: Service Level Management | 20% | - Negotiation, monitoring and reporting - SLAs, OLAs and underpinning contracts - Review and improvement of service levels |
| Topic 3: Supplier Management | 10% | - Evaluation, selection and performance monitoring - Contract management and renewal - Supplier categories and contracts |
| Topic 4: Financial Management for IT Services | 15% | - Budgeting, accounting and charging - Pricing and value demonstration - Cost models and ROI calculation |
| Topic 5: Introduction to Service Offerings and Agreements | 10% | - Purpose, objectives and scope of SOA - Relationship with ITIL service lifecycle - Key concepts and value to business |
| Topic 6: Demand Management | 10% | - Influencing and managing demand - Patterns of business activity - Link to capacity and service portfolio |
| Topic 7: Service Portfolio Management | 15% | - Pipeline, service catalogue and retired services - Business case and investment justification - Portfolio structure and categorization |
| Topic 8: Roles, Responsibilities and Implementation | 5% | - Technology and tool considerations - Key roles in SOA processes - Challenges and critical success factors |
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