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ITIL 4 Foundation: ITILFND_V4 Exam
"ITIL 4 Foundation", also known as ITILFND_V4 exam, is a EXIN Certification. With the complete collection of questions and answers, Pass4sureCert has assembled to take you through 376 Q&As to your ITILFND_V4 Exam preparation. In the ITILFND_V4 exam resources, you will cover every field and category in EXIN ITIL Certification helping to ready you for your successful EXIN Certification.
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EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Technology and Information Management | 10% | - Information management principles - Role of technology in service management |
| Topic 2: Organizational Structure and Roles | 10% | - Teams and groups - Key roles and responsibilities |
| Topic 3: ITIL Service Value System | 20% | - Governance - Continual improvement - Service value chain
|
| Topic 4: ITIL Guiding Principles | 15% | - Think and work holistically - Keep it simple and practical - Collaborate and promote visibility - Start where you are - Optimize and automate - Progress iteratively with feedback - Focus on value |
| Topic 5: ITIL Practices | 30% | - Technical management practices
|
| Topic 6: Key Concepts of Service Management | 15% | - Service management as a practice - Value, value co-creation, stakeholders - Services, service offerings, service relationships |
EXIN ITIL 4 Foundation Sample Questions:
1. What is included in the purpose of the 'continual improvement' practice?
A) Identifying and continually improving relationships with and between stakeholders
B) Ensuring that delivery of services is properly assessed, monitored, and improved against targets
C) Aligning the organization's practices and services with changing business needs
D) Creating collaborative relationships with key suppliers to realize new value
2. Which of the four dimensions focuses on managing data in compliance with industry regulations?
A) Information and technology
B) Partners and suppliers
C) Value streams and processes
D) Organizations and people
3. What should be done for every problem?
A) It should be resolved so that it can be closed
B) It should be prioritized based on its potential impact and probability
C) It should have a workaround to reduce the impact
D) It should be diagnosed to identify possible solutions
4. Which is a description of service provision?
A) Cooperation between two organizations to ensure that a service delivers value
B) A formal description of one or more services, designed to address the needs of a service consumer
C) Activities that an organization performs to deliver services
D) A way to help create value by facilitating outcomes that service consumers need
5. Which is a result of applying the guiding principle 'progress iteratively with feedback'?
A) The ability to discover and respond to failure earlier
B) Understanding the customer's perception of value
C) Understanding the current state and identifying what can be reused
D) Standardization of practices and services
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |
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