Verified C-C4H510-04 Dumps Q&As - C-C4H510-04 Test Engine with Correct Answers
Pass Your C-C4H510-04 Dumps as PDF Updated on 2021 With 82 Questions
SAP C-C4H510-04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
NEW QUESTION 34
Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct Answers to this question.
- A. Account
- B. Resource scheduler
- C. Contacts
- D. Warranty
Answer: A,C
NEW QUESTION 35
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct Answers to this question.
- A. Scoping is automatically generated by the system based on your fine-tuning decisions.
- B. Fine-tuning is the process of generating the activity list by answering questions about which business processes will be implemented.
- C. The activity list is automatically generated by the system based on your scoping decisions.
- D. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
Answer: C,D
NEW QUESTION 36
Which of the following options can be used to control the access rights of a user in transactions? Note:
There are 2 correct Answers to this question.
- A. Usage of Delegates
- B. Activate Scoping Item Determination for Territory Owner in Transaction
- C. Configure Work Distribution Rules for Employees
- D. Assign Restriction Rules
Answer: B,D
NEW QUESTION 37
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct Answers to this question.
- A. Contacts
- B. Service contracts
- C. Registered products
- D. Installed bases
Answer: A,C
NEW QUESTION 38
Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. Mass Change Account Data
- B. Workflow With Action Account Creation
- C. Data Workbench
- D. Online Maintenance
Answer: B,C
NEW QUESTION 39
Which master data is synchronized unidirectionally from SAP Service Cloud to SAP CRM?
- A. Territories
- B. Products
- C. Social media profiles
- D. Accounts
Answer: C
NEW QUESTION 40
What types of mashups are available in SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. HTML mashups
- B. URL mashups
- C. ABAP mashups
- D. Internal mashups
Answer: A,B
NEW QUESTION 41
What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct Answers to this question.
- A. Set scoping questions and outgoing e-mail details in fine-tuning.
- B. Set up service categories and service catalogs.
- C. Create an account with the e-mail address of the customer.
- D. Create an e-mail template for responses.
- E. Configure the e-mail address in the communication channel.
Answer: A,D,E
NEW QUESTION 42
What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct Answers to this question.
- A. Configure the relevant question in scoping.
- B. Choose the correct SAP Jam group in the knowledge base configuration settings.
- C. Create knowledge base articles in SAP Service Cloud.
- D. Integrate with MindTouch.
Answer: A,B
NEW QUESTION 43
Which objects are needed to create a registered product? Note: There are 2 correct Answers to this question.
- A. Installed base
- B. Contract
- C. Customer
- D. Product
Answer: C,D
NEW QUESTION 44
What can the service categories in the service catalog be used for? Note: There are 3 correct Answers to this question.
- A. Reporting
- B. Determining fine-tuning settings
- C. Controlling validity of the service catalog
- D. Controlling responsibility
- E. Determining service level assignments
Answer: A,D,E
NEW QUESTION 45
Which of the following steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2 correct Answers to this question.
- A. Save the file in XML.
- B. Download the migration template.
- C. Schedule an MDRO Job.
- D. Map the data fields with the offered data fields in the migration template.
Answer: B,D
NEW QUESTION 46
You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for that? Note: There are 2 correct Answers to this question.
- A. The determination rules have been configured, but not activated.
- B. The system background job for SLA determination runs every 30 minutes and has not been executed yet.
- C. A workflow rule has to be scheduled to trigger the determination.
- D. The question related to SLAs must be activated in project scoping.
Answer: A,D
NEW QUESTION 47
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct Answers to this question.
- A. Activity Planner
- B. FSM
- C. MRS
- D. Manual Routing
- E. Time recording
Answer: B,C,D
NEW QUESTION 48
What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects BI system? Note: There are 3 correct Answers to this question.
- A. Existing reports can be reused
- B. Offline access is available
- C. Real-time data access
- D. No additional authorization concept is required
- E. No security issues with mashup outside of corporate network
Answer: A,C,D
NEW QUESTION 49
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SAP C-C4H510-04 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Maintenance Plan < 8% | Explain Maintenance Plan & its usage in Service Tickets |
| Data Management 8% - 12% | Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. |
| Service Business Process 8% - 12% | Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. |
| Communication Channel and Knowledge Base 8% - 12% | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. |
| Reporting < 8% | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. |
| Contracts and Case Management < 8% | Explain Contracts & Case Management in Service Tickets. |
| Basic Setup Settings 8% - 12% | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. |
| Service Objects > 12% | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. |
| Service Elements and Notification 8% - 12% | Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows. |
| User Management 8% - 12% | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. |
| Personalization and Extensibility < 8% | Identify how to use personalization and extensibility, including mashups and custom business objects. |
C-C4H510-04 Exam Certification Details:
| Exam: | 80 questions |
| Sample Questions: | SAP C-C4H510-04 Exam Sample Question |
| Duration: | 180 mins |
| Cut Score: | 63% |
| Languages: | English |
| Level: | Associate |
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