Download the Latest CIS-HAM Dumps - 2023 CIS-HAM Exam Questions
Latest ServiceNow CIS-HAM Certification Practice Test Questions
The CIS-HAM certification exam is an ideal choice for IT professionals who are responsible for managing hardware assets in their organization. CIS-HAM exam is designed to validate the candidate's knowledge of best practices and industry standards for managing hardware assets. It is also an excellent opportunity for IT professionals to enhance their skills and expertise in this key area of IT operations. Certified Implementation Specialist - Hardware Asset Management certification provides a valuable credential that can help candidates stand out in the job market and advance their careers.
NEW QUESTION # 30
What is included in the total cost of ownership? (Choose two.)
- A. Operational expense
- B. Delivery cost
- C. Depreciation expense
- D. Original cost
Answer: B,C
NEW QUESTION # 31
To access the full spectrum of asset management functionality, which inactive plugins should be installed?
(Choose five.)
- A. Cost Management
- B. Service Mapping
- C. Managed Documents
- D. Discovery
- E. Data Certification
- F. Hardware Asset Management
- G. Procurement
Answer: A,C,D,E,F
NEW QUESTION # 32
Which of the following are considered assets? (Choose three.)
- A. Facilities
- B. Software entitlements
- C. Software distributions
- D. Hardware
- E. Contracts
Answer: A,B,C
NEW QUESTION # 33
What is the global standard for product recognition used during hardware model normalization?
- A. UPC
- B. ECCMA
- C. NIGP
- D. UNSPSC
- E. IAPSO
Answer: D
NEW QUESTION # 34
Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)
- A. Leverages Service Mapping to predict service impact
- B. Improves application privacy and security adherence
- C. Integrates with business services via the Service Catalog from request through to disposal
- D. Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they pass through their useful life as configuration items (CIs)
- E. Provides input into, aligns with, and follows corporate governance
Answer: A,C,E
NEW QUESTION # 35
What is the difference between ITAM personas and ITAM Roles? (Choose four.)
- A. Roles control access to features in the product
- B. A user may have multiple roles, but a single persona
- C. Personas control access to features in the product
- D. Roles represent types of users of the product
- E. Personas represent types of users of the product
- F. A user may have multiple roles and personas
Answer: A,C,D,F
NEW QUESTION # 36
What feature does the Hardware Asset Management (HAM) application use to fully normalize hardware models?
- A. Normalization mappings
- B. Transform mappings
- C. Mapping assist
- D. Transform normalization
- E. Normalization transformation
Answer: E
NEW QUESTION # 37
What is the primary goal of the Inventory tab of the Hardware Asset Management dashboard?
- A. Help the stock manager process transfer orders
- B. Show the value from bulk purchasing
- C. Show the value from maintaining inventory
- D. Help the asset manager process purchase orders
- E. Help the asset manager generate reports
Answer: E
NEW QUESTION # 38
Which ServiceNow Mobile app provides end users visibility to their assigned hardware and consumable assets?
- A. Mobile Asset App
- B. Mobile ITAM App
- C. Mobile Agent App
- D. Mobile App
Answer: C
NEW QUESTION # 39
Which of the following are valid contract states during a contract's lifecycle? (Choose four.)
- A. Canceled
- B. Renewed
- C. Renegotiated
- D. Extended
- E. Expired
- F. Draft
- G. Active
Answer: A,C,D,E
NEW QUESTION # 40
Assets can be scanned and created in ServiceNow via the Agent mobile application in which scenarios?
(Choose two.)
- A. Receive one or multiple assets from a purchase order
- B. Create multiple assets listed on a contract PDF scan
- C. Create a single asset via Name search
- D. Create a single asset via barcode scan
Answer: A,D
NEW QUESTION # 41
A component is considered an IT asset vs. a configuration item (CI) when you want to do which of the following? (Choose three.)
- A. Manage its procurement, maintenance, or retirement
- B. Manage its associated license, warranty, or lease contracts
- C. Track its monetary value or costs
- D. Track its operational information
- E. Know its relationships to other assets in the CMDB
Answer: B,C,E
NEW QUESTION # 42
Inventory audit results provide easy visibility into the reconciliation of scanned assets to the existing inventory. What audit statuses are displayed as part of the results? (Choose four.)
- A. Scanned and expected
- B. New
- C. Expected and not found
- D. Scanned
- E. Scanned and not expected
- F. Not found
Answer: A,C,D,F
NEW QUESTION # 43
Under which condition does the Now Platform NOT create an asset automatically?
- A. Data justification
- B. Model characterization
- C. Configuration normalization
- D. Data synching
- E. Enforced CI verification
Answer: D
NEW QUESTION # 44
When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?
- A. Activate HAM, then run scheduled job "Asset - Create FSM asset tasks" to insert the asset tasks
- B. Activate HAM and then re-run the scheduled FSM jobs
- C. No configuration is required: asset tasks automatically activate behind the scenes
- D. Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs
Answer: B
NEW QUESTION # 45
Which is NOT considered an asset?
- A. Buildings
- B. Routers
- C. Switches
- D. Websites
- E. Software entitlements
Answer: D
NEW QUESTION # 46
What are baseline asset states? (Choose three.)
- A. In Stock
- B. Duplicate
- C. Consumed
- D. Exported
- E. Retired
Answer: A,B,D
NEW QUESTION # 47
What is the third tier of the capability blueprint?
- A. Strategic conformance
- B. Practical management
- C. Operational integration
- D. Financial management
- E. Trustworthy data
Answer: C
NEW QUESTION # 48
When using the HAM application, what happens when you create a new transfer order line on a transfer order?
- A. The asset(s) listed in the transfer order line are automatically transferred to the new stockroom
- B. The transfer order line is automatically placed in a state of Ready for fulfilment
- C. The asset(s) listed in the transfer order line are automatically readied for shipment
- D. A transfer order line task is automatically created to validate enough stock exists
- E. A transfer order line task is automatically created to move the transfer order line from one stage to another
Answer: E
NEW QUESTION # 49
Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?
- A. discovery_admin
- B. inventory_admin
- C. asset
- D. itil
- E. procurement_user
Answer: D
NEW QUESTION # 50
What do certification filters define?
- A. The percentage of tasks required for the certification to be considered complete
- B. The assets to be certified
- C. When the certification is performed
- D. What fields are displayed for certification
Answer: D
NEW QUESTION # 51
What is the name of the scheduled job that generates expense lines based on rate cards?
- A. Process FM Costs
- B. Process Expense Allocations
- C. Process Daily Costs
- D. Process Daily Allocations
Answer: D
NEW QUESTION # 52
Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufactures and product names?
- A. Model number
- B. Model category
- C. Asset tracking unit
- D. Display name
- E. Asset tag
Answer: B
NEW QUESTION # 53
A component is considered an IT asset when you want to: (Choose three.)
- A. Manage its maintenance contracts
- B. Track its operational information
- C. Track its incurred costs
- D. Manage its procurement
- E. Know its relationships to a business service
Answer: A,C,D
NEW QUESTION # 54
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Achieving the CIS-HAM certification demonstrates a candidate's commitment to excellence and their ability to deliver high-quality hardware asset management solutions using the ServiceNow platform. Certified Implementation Specialist - Hardware Asset Management certification can enhance a candidate's career prospects and increase their earning potential, as it is recognized by employers and organizations around the world.
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