C_C4H520_02 Practice Exam Tests Latest Updated on Sep-2021
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NEW QUESTION 21
Which activity execution stage is relevant for Mobile service workflows? Choose the correct answer.
- A. In Dispatching
- B. Closed
- C. In planning
- D. In execution
Answer: D
NEW QUESTION 22
What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.
- A. Use Pre-assembled queries
- B. Import Report Templates
- C. Use Pre-assembled Reports
- D. Import Queries
Answer: A,B
NEW QUESTION 23
How do you activate the integrated Checkout feature in SAP Field Service management Mobile App?
Note: There are 3 correct answers to this question.
- A. Create Custom Business Rules
- B. Enable Company Settings
- C. Activate Permissions
- D. Configure Checkout workflow step
- E. Adjust Cloud Account settings
Answer: B,C,D
NEW QUESTION 24
Whichof the following elements can be used in Smart forms? Note: There are 3 correct answers to this question.
- A. Picker, Description, Series, Status
- B. Status, Series, Attachment, Text Input
- C. Picker, Status , Series , Number Input
- D. Picker, Series, Status, Text Input
- E. Picker, Formula, Series, Status
Answer: B,C,D
NEW QUESTION 25
In the overview of Smartform Templates, which fields can be used for both Sorting and Filtering? Note:
There are 2 correct answers to this question.
- A. Language
- B. Revision
- C. State
- D. Description
Answer: A,C
NEW QUESTION 26
What are the benefits of using activity feedback? Note: There are 2 correct answers to this question.
- A. Generate Checklist reports for the customer
- B. Generate QA Reports within the captured Data
- C. Assist Technician to record time and material
- D. Assist technicians to capture resolutions
Answer: B,D
NEW QUESTION 27
Which Scenario do you need a service call instead of an activity in SAP Field Service management? Note:
There are 2 correct answers to this question.
- A. When you need to record a problem for a customer
- B. When you need to send an Engineer to the customer
- C. When you need to plan an Appointment at the Customer
- D. When you need to set up a meeting with a customer
Answer: A,B
NEW QUESTION 28
What needs to be done to view the activity on the mobile device? Note: There are 2 correct answers to this question.
- A. The dispatcher needs to release the assignment
- B. The activity has to be assigned to the technician
- C. The service call needs to be assigned
- D. The activity needs to be in status finished
Answer: A,B
NEW QUESTION 29
Customer cannot request service, what is the reason? Choose the correct answer.
- A. Moment-Set is not created / configured
- B. Business Partner not created
- C. Equipment broken
- D. Item overdue
Answer: A
NEW QUESTION 30
Who Typically creates Smartform Templates in SAP Field Service management? Choose the correct answer.
- A. End Customer
- B. BackOffice Administrator
- C. Field Coordinator
- D. Service Engineer
Answer: B
NEW QUESTION 31
Which statements apply to Reserved Material? Note: There are 2 correct answers to this question.
- A. Reserve parts for service call reporting
- B. Enabling stock integration with ERP for standalone scenarios
- C. Is used to book material in advance for a technician
- D. Organization of parts for a particular activity and reservation of stock
Answer: C,D
NEW QUESTION 32
What can you do with a picker element in a Smartform? Note: There are 2 correct answers to this question.
- A. You can link picker and attachment elements together
- B. You can use it to select an object from a list
- C. You can link two picker elements together
- D. You can use it to Pick PNG Files
Answer: B,C
NEW QUESTION 33
Which activities you can perform in Administration module? Note: There are 2 correct answers to this question.
- A. Edit Smartform Templates
- B. Maintain Session Configuration
- C. Perform System Monitoring
- D. Define Service workflows
Answer: B,D
NEW QUESTION 34
As a technician, you want to record the expenses. Which objects can you record the expenses against?
Note: There are 3 correct answers to this question.
- A. Activity
- B. Purchase Order
- C. Service Call
- D. Equipment
- E. Business Partner
Answer: A,D,E
NEW QUESTION 35
What are typical Crowd workers? Note: There are 3 correct answers to this question.
- A. Managers
- B. Subsidiaries
- C. Freelancers
- D. Dispatchers
- E. Partners
Answer: B,C,E
NEW QUESTION 36
Which chart types are available in settings to create a report? Note: There are 3 correct answers to this question.
- A. Pie
- B. Scatter
- C. Column
- D. Area
- E. Line
Answer: A,C,E
NEW QUESTION 37
What are some of the SAP Field Service Management Crowd Service capabilities? Note: There are 3 correct answers to this question.
- A. Automatic determination of activity efforts and material consumed.
- B. Crowd workers can accept or reject assignments within a set timeframe.
- C. Intelligent scheduling to determine the best qualified technician
- D. Configurable onboarding platform to invite partners
- E. Crowd workers can reschedule assignments with in a set time frame.
Answer: B,C,D
NEW QUESTION 38
What does a report template contain? Note: There are 3 correct answers to this question.
- A. Output Templates
- B. Style Files
- C. Translation Files
- D. Images
- E. Integration files
Answer: B,C,D
NEW QUESTION 39
How can you translate a smartform? Choose the correct answer.
- A. Download it Microsoft word, translate and then upload
- B. Export it to XML, translate and Upload
- C. Select the Translation language within the Designer
- D. Maintain the translation of the smartform in company settings
Answer: B
NEW QUESTION 40
Which aspect of Self-Service Configuration allow a customer to create a service request? Choose the correct answer.
- A. Moment-sets
- B. Workflow assignments
- C. Branding
- D. QR Codes
Answer: D
NEW QUESTION 41
How would a field service technician update the service assignment Status? Choose the correct answer.
- A. By opening the Service assignments.
- B. By Setting the relevant workflow step
- C. By navigating to the address on the Service assignments.
- D. By adding a checklist
Answer: B
NEW QUESTION 42
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