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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. Your client firmly believes that a great onboarding experience sets employees up for success. The client wants to start the process with a warm welcome in Slack where new employees can share fun and important information with their new coworkers.
What is an ideal and automated onboarding experience in Slack for new employees?

A) New employees are prompted by their managers to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
B) New employees receive a message from their manager asking for the new employee to post an introduction to a company-wide #welcome channel.
C) New employees receive a welcome bot message and are prompted to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
D) New employees receive a private welcome bot message congratulating them on joining the team at BestHR with some important information to get started.

2. You are designing a learning plan for your client. You are trying to determine the best way to provide enablement for their twenty Workspace Admins who are spread evenly across North America, China and Australia. The statement of work (SOW) only specifies one Admin Essentials training.
What recommendation can you make to provide admin training materials within the scope of the project?

A) Revise the SOW to include Admin Essentials sessions for each time zone.
B) Offload Admin Essentials training to the client's IT team.
C) Suggest all Workspace Admins direct their questions to 24/7 support.
D) Create a tailored series of videos geared towards Workspace Admins.

3. Which discovery question will best help you understand your client's security concerns and guidelines?

A) Is there frequent external collaboration between your organization and external parties such as customers and vendors today?
B) Are there groups within the organization that need more restrictive permissions or access than a typical employee?
C) Which internal teams collaborate most frequently in your current organization?
D) What user support model does your organization use today to answer IT and Slack-related questions?

4. Which discovery question will best help you understand your client's security concerns and guidelines?

A) Is there frequent external collaboration between your organization and external parties such as customers and vendors today?
B) Are there groups within the organization that need more restrictive permissions or access than a typical employee?
C) Which internal teams collaborate most frequently in your current organization?
D) What user support model does your organization use today to answer IT and Slack-related questions?

5. Your client notices that users are creating workspaces outside of the Enterprise Grid org.
What should you recommend your client do to prevent additional workspaces from being created?

A) Send end-user communication requiring people to only use existing grid workspaces.
B) Automatically deactivate users who try to create new workspaces outside of the grid.
C) Enable domain claiming.
D) Create an admin channel for new workspace requests.

Solutions: