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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. During the discovery call with your client you learn that they do a lot of cross functional collaboration, are trying to eliminate as many communication barriers as possible, and work with many external partners.
Taking these factors into consideration, what basic grid design would you recommend for your client?

A) Three workspaces - a general global workspace, an external workspace and a social workspace
B) Two workspaces - a general global workspace and a social workspace
C) Two workspaces - a general global workspace and an external workspace
D) One global workspace for all collaboration

2. Your client firmly believes that a great onboarding experience sets employees up for success. The client wants to start the process with a warm welcome in Slack where new employees can share fun and important information with their new coworkers.
What is an ideal and automated onboarding experience in Slack for new employees?

A) New employees are prompted by their managers to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
B) New employees receive a message from their manager asking for the new employee to post an introduction to a company-wide #welcome channel.
C) New employees receive a welcome bot message and are prompted to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
D) New employees receive a private welcome bot message congratulating them on joining the team at BestHR with some important information to get started.

3. Which discovery question will best help you understand your client's security concerns and guidelines?

A) Is there frequent external collaboration between your organization and external parties such as customers and vendors today?
B) Are there groups within the organization that need more restrictive permissions or access than a typical employee?
C) Which internal teams collaborate most frequently in your current organization?
D) What user support model does your organization use today to answer IT and Slack-related questions?

4. Your client notices that users are creating workspaces outside of the Enterprise Grid org.
What should you recommend your client do to prevent additional workspaces from being created?

A) Send end-user communication requiring people to only use existing grid workspaces.
B) Automatically deactivate users who try to create new workspaces outside of the grid.
C) Enable domain claiming.
D) Create an admin channel for new workspace requests.

5. Your client is launching Enterprise Grid and has a requirement to allow some members to log in to Slack using their username and password.
What settings should you recommend to make sure the members are able to log in?

A) In the workspace settings dashboard, under SSO settings, manually add members to be excluded from using SSO.
B) In the workspace admin dashboard, under SSO settings, upload a csv list of the members to be excluded from using SSO.
C) In the org settings dashboard, under SSO settings, manually add members to be excluded from using SSO.
D) In the org settings dashboard, under SSO settings, upload a csv list of the members to be excluded from using SSO.

Solutions: