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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. The strategy designer at Cloud Kicks has worked with the development team to create a cross-cloud 360 prototype based on a concept to create a better customer experience and help dive revenue.
What should the designer produce to get buy-in from the business stakeholders?

A) Business case and roadmap
B) Business user flow and journey map
C) Business metrics and ROI map

2. Cloud Kicks' stakeholders da strategy designer to help with their business goal of reducing support costs. After a series of interviews, the designer recommends self-service in Experience Cloud as a way to address the goal.
Which capability should drive self-service in Experience Cloud?

A) @ Allowing customers to see their open cases
B) Exposing their knowledge base to customers
C) Providing dashboards of orders to customers

3. Claud Kicks (CK) wants to launch a new application that change the processes and operating procedures within the organization propose a rollout of the new application, CK's design team plans on building and testing a Minimum Viable Product (MVP).
Which outcome should the team focus on when defining the MVP?

A) Assessing essential features of the product with a large group of users.
B) Testing an outline of all features and possibilities of the product.
C) Validating or invalidating the essential features of the product.

4. Cloud Kicks' product team is focused on a new business casual clothing line that they think will account for over half of the company's revenue in the future.
Which trend should influence desirability the most?

A) Digital product passports' to help prevent counterfeiting
B) Hybrid work emphasizing the need for color and comfort
C) Supply chain issues that delay product availability

5. Cloud Kicks has generated a handful of ideas to solve the challenge of customer dissatisfaction over long waiting periods between order placement and delivery.
Which method should the strategy designer use to help stakeholders decide which ideas to build-

A) Design critique
B) Data analysis
C) Priority matrix

Solutions: