Oracle Fusion Service 2026 Implementation Professional: 1Z0-1064-26 Exam


"Oracle Fusion Service 2026 Implementation Professional", also known as 1Z0-1064-26 exam, is a Oracle Certification. With the complete collection of questions and answers, Pass4sureCert has assembled to take you through 79 Q&As to your 1Z0-1064-26 Exam preparation. In the 1Z0-1064-26 exam resources, you will cover every field and category in Oracle Cloud Certification helping to ready you for your successful Oracle Certification.

  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Total Questions: 79
  • Certification Provider: Oracle
  • Corresponding Certification: Oracle Cloud
  • Updated on: Aug 10, 2026

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Topic 1: Work Assignment and Routing- Omnichannel routing
  • 1. Cross-channel workload distribution
    • 2. Work starvation prevention
      - Queues and assignment rules
      • 1. Queue configuration
        • 2. Assignment rules based on SR attributes
          • 3. Agent capacity and availability
            Topic 2: Productivity and Contact Center Tools- Agent productivity tools
            • 1. SmartText configuration
              • 2. Dashboards and analytics
                • 3. Hotkeys and shortcuts
                  Topic 3: Data Migration and Integration- Data import/export
                  • 1. FBDI import
                    • 2. Import Management tool
                      Topic 4: Customer Entitlements and Action Plans- Entitlements and SLAs
                      • 1. Coverage and service tiers
                        • 2. Notifications and performance tracking
                          • 3. Milestones and operating calendars
                            - Action Plans
                            • 1. Action plan templates
                              • 2. Execution within service requests
                                Topic 5: Notifications, Emails, and Interactions- Notifications and collaboration
                                • 1. Internal collaboration tools
                                  • 2. In-app notifications
                                    - Email processing
                                    • 1. Email templates and interaction tracking
                                      • 2. Inbound/outbound email channels
                                        Topic 6: Computer Telephony Integration (CTI)- Telephony integration setup
                                        • 1. Call flows configuration
                                          • 2. Screen pop functionality
                                            • 3. Redwood CTI toolbar setup
                                              Topic 7: Redwood UX and AI Features- Redwood interface configuration
                                              • 1. Activities timeline
                                                • 2. Workflow implementation platform
                                                  - AI capabilities
                                                  • 1. SR classification AI
                                                    • 2. Knowledge recommendations
                                                      Topic 8: Digital Customer Service and Chat- Digital Customer Service (DCS)
                                                      • 1. Embedding Fusion Service in external apps
                                                        • 2. UI themes and branding
                                                          - Chatbot and automation
                                                          • 1. Virtual assistant configuration
                                                            Topic 9: Managing and Extending Service Requests- Service Request configuration and lifecycle management
                                                            • 1. Scheduled processes and automation
                                                              • 2. User and role management
                                                                • 3. Profile options and system configuration
                                                                  • 4. SR outcomes and resolutions
                                                                    • 5. Service catalog and category hierarchy
                                                                      - Application Composer extensions
                                                                      • 1. Groovy scripting for business logic
                                                                        • 2. Object workflows
                                                                          • 3. Custom objects and fields

                                                                            Oracle Fusion Service 2026 Implementation Professional Sample Questions:

                                                                            1. What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

                                                                            A) Configure products groups and product items in Engagement Cloud.
                                                                            B) Add the Product object to your DCS application.
                                                                            C) Add product ID(s) to the database component.
                                                                            D) Add images as the product image will not be pulled from Engagement Cloud.


                                                                            2. What is the main function of the Data Security Policies?

                                                                            A) defines the privileges and roles a particular user can have
                                                                            B) defines the actions a particular user can do
                                                                            C) defines the views the application can access
                                                                            D) defines the data a particular user can see and/or modify
                                                                            E) defines the views or functionalities the user can access


                                                                            3. You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

                                                                            A) Start/Stop
                                                                            B) Interval
                                                                            C) Available
                                                                            D) Time Period
                                                                            E) Duration


                                                                            4. Identify three considerations before starting the configuration of assignment rules to service requests.

                                                                            A) the attributes of service requests to use as criteria for your rule assignments
                                                                            B) the attributes of queues to use as criteria for your rule assignments
                                                                            C) the candidates of service requests to use as criteria for your rule assignments
                                                                            D) the rule sets you want to create and the rules to include in each rule set
                                                                            E) the candidates of queues to use as criteria for your rule assignments


                                                                            5. Which four actions does the REST API for Service Requests (SRs) allow?

                                                                            A) Create SR
                                                                            B) Update SR assignee
                                                                            C) Delete SR by SR number
                                                                            D) Update SR milestone
                                                                            E) Delete SR by SR title


                                                                            Solutions:

                                                                            Question # 1
                                                                            Answer: A,B,C
                                                                            Question # 2
                                                                            Answer: E
                                                                            Question # 3
                                                                            Answer: E
                                                                            Question # 4
                                                                            Answer: C,D,E
                                                                            Question # 5
                                                                            Answer: A,B,C,D

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