Oracle Fusion Service 2026 Implementation Professional: 1Z0-1064-26 Exam
"Oracle Fusion Service 2026 Implementation Professional", also known as 1Z0-1064-26 exam, is a Oracle Certification. With the complete collection of questions and answers, Pass4sureCert has assembled to take you through 79 Q&As to your 1Z0-1064-26 Exam preparation. In the 1Z0-1064-26 exam resources, you will cover every field and category in Oracle Cloud Certification helping to ready you for your successful Oracle Certification.
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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Work Assignment and Routing | - Omnichannel routing
|
| Topic 2: Productivity and Contact Center Tools | - Agent productivity tools
|
| Topic 3: Data Migration and Integration | - Data import/export
|
| Topic 4: Customer Entitlements and Action Plans | - Entitlements and SLAs
|
| Topic 5: Notifications, Emails, and Interactions | - Notifications and collaboration
|
| Topic 6: Computer Telephony Integration (CTI) | - Telephony integration setup
|
| Topic 7: Redwood UX and AI Features | - Redwood interface configuration
|
| Topic 8: Digital Customer Service and Chat | - Digital Customer Service (DCS)
|
| Topic 9: Managing and Extending Service Requests | - Service Request configuration and lifecycle management
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
1. What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?
A) Configure products groups and product items in Engagement Cloud.
B) Add the Product object to your DCS application.
C) Add product ID(s) to the database component.
D) Add images as the product image will not be pulled from Engagement Cloud.
2. What is the main function of the Data Security Policies?
A) defines the privileges and roles a particular user can have
B) defines the actions a particular user can do
C) defines the views the application can access
D) defines the data a particular user can see and/or modify
E) defines the views or functionalities the user can access
3. You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?
A) Start/Stop
B) Interval
C) Available
D) Time Period
E) Duration
4. Identify three considerations before starting the configuration of assignment rules to service requests.
A) the attributes of service requests to use as criteria for your rule assignments
B) the attributes of queues to use as criteria for your rule assignments
C) the candidates of service requests to use as criteria for your rule assignments
D) the rule sets you want to create and the rules to include in each rule set
E) the candidates of queues to use as criteria for your rule assignments
5. Which four actions does the REST API for Service Requests (SRs) allow?
A) Create SR
B) Update SR assignee
C) Delete SR by SR number
D) Update SR milestone
E) Delete SR by SR title
Solutions:
| Question # 1 Answer: A,B,C | Question # 2 Answer: E | Question # 3 Answer: E | Question # 4 Answer: C,D,E | Question # 5 Answer: A,B,C,D |
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