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Salesforce AP-207 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Metering, Billing, and Usage Management | - Billing processes
|
| Customer Engagement and Experience | - Customer service operations
|
| Salesforce Energy & Utilities Cloud Capabilities | - Asset and service management
|
| Energy and Utilities Industry Fundamentals | - Energy and utilities business processes
|
| Integration and Data Management | - Data management
|
Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:
1. An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
What's the preferred method to configure the application security to meet the requirement?
A) A consultant should assign an EnergyRuntimeSales sample permission set to the Guest User profile and an EnergyRuntimeSalesCustomerCommunityUser sample permission set to customer community users.
B) The Customer Acquisition Management application cannot support unauthenticated self serve portal users
C) A consultant should create new permission sets to grant appropriate access to all required objects.
D) A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.
2. An energy company wants to show users monthly billed usage information when the user starts the Move Out guided business processes in Energy and Utility Cloud, The usage information is stored in a third-party system with available APIs.
Which three steps must the consultant complete to achieve the required outcome?
Choose 3 answers
A) Configure integration with Customer Information System.
B) Modify the standard Move Out process to invoke the Integration Procedure and present the result to the user,
C) Configure integration with Meter Data Management System
D) Create a new Move Out process to invoke the Integration Procedure and present the result to the user.
E) Configure Integration Procedure to fetch the data from the third-party system using available APIs.
3. A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers
A) Accurately confirm and verify customer details.
B) Confirm customer entitlements for field service appointments.
C) Check available field service time slots for the week.
D) See a list of all service and work types available in the system.
4. An energy customer has purchased a new home and needs to transfer their service.
Which object needs a new record created to track service at the new location?
A) An account record with record type Consumer
B) An account record with record type Service
C) An account record with record type Service Aggregator
D) An account record with record type Billing
5. A customer is ready to install the managed package for Energy and Utilities Cloud.
Which two Product Schedules settings must be enabled for all products as a prerequisite step for a successful installation?
A) Quantity Scheduling
B) Revenue Scheduling
C) Product Scheduling
D) Inventory Scheduling
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,D,E | Question # 3 Answer: A,B | Question # 4 Answer: B | Question # 5 Answer: A,C |
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