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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. Which of the following are applications of the root cause analysis of SAP Solution Manager? (Choose two)

A) Performance measurement
B) Batch job planning
C) Safe remote access
D) Report development

2. What does an SQL trace display? (Choose two)

A) The values that the system uses for particular database access (reads) and changes
B) The ABAP modules that have beencalled during program execution
C) The kernel modules of the database interface that have beencalled during program execution
D) All SQL statements that are executed by your program

3. Assume your SAP Note Search yielded a very large number of results. Which of the following criteria are possibilities for narrowing down the search? (Choose two)

A) The customer name as a search term
B) More search criteria
C) Fewer search terms
D) More search terms

4. What are the main steps when you accept a priority 1 message? (Choose two)

A) Document every activity in the message.
B) Call the customer if you leave for the weekend, indicating that you will proceed with processing the message on Monday.
C) Clarify the issue by phone to avoid additional effort in processing the message.
D) Call the customer within the Initial Reaction Time (IRT).

5. How do you search for matching notes and messages for a given message? (Choose two)

A) Include customer specific descriptions in the search fields.
B) Use technical terms (not long texts, but error messages).
C) Search on notes with customer installation number.
D) Search on notes with support packages/releases included.

Solutions: