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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What are benefits of using Root Cause Analysis of SAP Solution Manager? (Choose two)

A) Performance measurement
B) Batch job planning
C) Safe remote access
D) Report development

2. What is the recommended way to progress a message that is difficult to clarify?

A) Ask the client to provide screenshots and request information point by point.
B) Change the message status to Customer Action and tell the client that you cannot do much until more information is provided.
C) Escalate the message immediately to a more senior support consultant.
D) Force the client to close the message and open a new one that is clearer.

3. Which of the following are functions of SAP Solution Manager? (Choose two)

A) Service Desk
B) Service Marketplace
C) Solution Monitoring
D) Backup and Recovery

4. What are key components of SAP Enterprise Support offering? (Choose two)

A) Global Support Backbone
B) Implementation Roadmap
C) Mission Critical Support
D) Extended Product Support

5. Which of the following incidents will lead to a message being qualified as Very High?

A) An important request for information related to a future release or patch
B) A missing product functionality required by the customer
C) An issue leading to business critical work that cannot be performed
D) A product customization requested through support

Solutions: