SAP Certified Support Associate - Incident Management with SAP BusinessObjects: C_BOSUP_90 Exam

"SAP Certified Support Associate - Incident Management with SAP BusinessObjects", also known as C_BOSUP_90 exam, is a SAP Certification. With the complete collection of questions and answers, Pass4sureCert has assembled to take you through 80 Q&As to your C_BOSUP_90 Exam preparation. In the C_BOSUP_90 exam resources, you will cover every field and category in SAP Application Associate Certification helping to ready you for your successful SAP Certification.

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  • Updated on: Jul 31, 2026
  • No. of Questions: 80 Questions & Answers

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  • Updated on: Jul 31, 2026
  • No. of Questions: 80 Questions & Answers

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SAP C_BOSUP_90 Exam Syllabus Topics:

SectionObjectives
Topic 1: Incident Resolution in SAP BusinessObjects- Common issue categories
  • 1. Reporting and scheduling issues
    • 2. Authentication and access issues
      Topic 2: SAP BusinessObjects Platform Fundamentals- Architecture and core components
      • 1. System landscape and deployment models
        • 2. BI platform overview
          Topic 3: Incident Management Processes- Support workflow
          • 1. Incident lifecycle management
            • 2. Ticket handling and prioritization
              Topic 4: Troubleshooting and Root Cause Analysis- Problem resolution techniques
              • 1. Log analysis and diagnostics
                • 2. Performance issue identification
                  Topic 5: System Administration and Monitoring- Monitoring tools and practices
                  • 1. User and security administration basics
                    • 2. Server and service monitoring

                      SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

                      1. A customer may not understand a proposed solution and send the case back to you.
                      How can you avoid this situation?

                      A) Send the customer multiple possible solutions even if you have not tested them.
                      B) Update the customer with the same solution you sent originally until the customer understands that solution.
                      C) Update the customer with detailed step by step solutions using clear but short sentences.
                      D) Send customers short answers to avoid confusion.


                      2. Which of the following are functions of SAP Solution Manager? (Choose two)

                      A) Service Desk
                      B) Service Marketplace
                      C) Solution Monitoring
                      D) Backup and Recovery


                      3. A well structured support centre will comprise multiple roles and assist message solving.
                      Which of the following roles is the primary contact for the SAP Channel Development Manager within the Partner Support Organization?

                      A) Incident Processor
                      B) Support Coordinator
                      C) Service Consultant
                      D) Sales Executive


                      4. What is the Software Developer Network (SDN)?

                      A) The Software Developer Network (SDN) is a portal containing robust and complete information about the underlying code of the SAP Product suite.
                      B) The Software Developer Network (SDN) is a portal containing robust and complete collection of content and collaboration dedicated to SAP technology.
                      C) The Software Developer Network (SDN) is a tool that is available only to the SAP developer team to brainstorm solutions for code level issues.
                      D) The Software Developer Network (SDN) is a portal containing information about code strategy for third party products.


                      5. What is Product Support Hierarchy in SAP environment? (Choose two)

                      A) It defines the maintenance pricing level.
                      B) It is a view on the Application Component Hierarchy.
                      C) It is part of the Service Level Agreement.
                      D) It is an instrument in organization and reporting within Product Support.


                      Solutions:

                      Question # 1
                      Answer: C
                      Question # 2
                      Answer: A,C
                      Question # 3
                      Answer: B
                      Question # 4
                      Answer: B
                      Question # 5
                      Answer: B,D

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