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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What are the characteristics of an appropriately raised customer message? (Choose two)

A) The reporter has selected the correct SAP support center.
B) The master data (system, Support Package level, s-user, customer data, ...) is complete and correct.
C) The message refers to only one problem.
D) The problem description is a summary.

2. Assume you perform an SAP Note Search on 'update' and the search pattern Linguistic Search.
Which of the following terms would be considered hits? (Choose two)

A) Update
B) Up-to-date
C) Upgrade
D) Updating

3. Where is collected data processed to generate a report when using SAP EarlyWatch Alert?

A) In the Data Collectors on satellite systems
B) In SAP Solution Manager
C) In the SAP Service Marketplace
D) In SAP Support office by support consultants

4. What should the partner do when receiving a new message from an end user?

A) Forward it to SAP and advise the end-user of the current situation.
B) Undertake the support Level 1 and 2 tasks corresponding to primary support services.
C) Call SAP Support for suggestions.
D) Recommend to the end user to install the latest patch.

5. Which of the following are functions of SAP Solution Manager? (Choose two)

A) Service Desk
B) Service Marketplace
C) Solution Monitoring
D) Backup and Recovery

Solutions: