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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What are the technical requirements for SAP EarlyWatch Alert? (Choose two)

A) Data Collectors should be stopped.
B) Profile parameters should be left at default values.
C) A working network connection.
D) The RFC destination SAPOSS should be set up.

2. What is contractually defined in the Service Level Agreements (SLAs) of SAP Enterprise Support? (Choose two)

A) The Initial Response Time (IRT)
B) The products supported as defined in the SLA
C) The maximum time for providing corrective action for critical issues
D) The dedicated support consultant that has been assigned to the customer

3. What is recommended communication behavior if a message has a long life cycle?

A) I need to work with my manager to get a plan around how to get a solution.
B) I am going to be on holiday for two weeks please wait until I get back.
C) Sorry for the time taken but I was working on a more important customer's issue.
D) I am the only person with this skill so it cannot be escalated.

4. Which of the following sentences describes the process flow as depicted in the attached picture?

A) User reports an incident to partner Solution Manger which search for a solution in SAP Service Marketplace.
B) Partner reports an incident to partner Solution Manger which assigns a processor to find a solution.
C) Partner reports an incident to SAP support Solution Manager which search for a solution in public forums.
D) User reports an incident to SAP support Solution Manger which assigns a processor to find a solution.

5. Which of the following deliverables is part of both Enterprise and Standard Support?

A) SLA based delivery
B) Access to SAP Notes database
C) 24*7 End-to-end Root Cause Analysis
D) 24*7 support advisory interaction

Solutions: