Exam Name: NAV 2009 Relationship Management
Certification Provider: Microsoft
Corresponding Certification: Microsoft Business Solutions
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Microsoft MB7-846 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Address Book Management | 11% | - Create company and person contacts - Search and merge duplicate contacts - Configure address book - Export contact lists and reports |
| Topic 2: Setup Relationship Management | 9% | - Linking to customers, vendors, bank accounts - Automatic communication recording - Marketing setup - Duplicate search and email classification |
| Topic 3: Promotions and Segments | 13% | - Generate communications for segments - Create and configure promotions - Define and manage segments - Process and reuse saved segment criteria |
| Topic 4: Integration and Reporting | 11% | - Link with sales, purchase, and service modules - Use relationship management reports - Export and analyze data |
| Topic 5: Task Management | 10% | - Create, assign, and schedule tasks - Set up teams and responsibilities - Transfer and update tasks - Close, cancel, or delete tasks |
| Topic 6: Organize Communications and Documents | 11% | - Build relationships - Manage attachments and interaction templates - Track emails, calls, and automatic logging - Use interaction wizard |
| Topic 7: Opportunity Management | 13% | - Forecast and estimate sales - Create and track opportunities - Manage sales cycles and stages - Generate opportunity reports |
| Topic 8: Campaign Management | 12% | - Track campaign responses - Analyze campaign effectiveness - Plan and launch campaigns - Assign targets and segments |
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