Exam Name: NAV 2009 Service Management
Certification Provider: Microsoft
Corresponding Certification: Microsoft Business Solutions
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Microsoft MB7-848 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Invoicing and Reporting | 10% | - Generating service invoices
|
| Service Contracts and Agreements | 20% | - Creating and managing service contracts
|
| Service Orders and Calls | 25% | - Creating, scheduling, and dispatching service orders
|
| Service Items and Components | 20% | - Creating and managing service items
|
| Setup and Configuration of Service Management | 25% | - Service Management setup
|
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