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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. You receive an email message from a prospective customer who references a promotion code from a letter that you sent to an existing customer.
You need to capture a campaign response in Microsoft Dynamics CRM 2011. What should you do?

A) Promote the email message to a campaign response, and then convert the campaign response to a new lead.
B) Create a manual campaign response and indicate that it was received from the existing customer. Then convert the campaign response to an opportunity.
C) Create a manual campaign response and indicate that it was received from the prospective customer. Then convert the campaign response to a new lead.
D) Create a new lead, and then convert the lead to an account, a contact, and an opportunity.

2. In Microsoft Dynamics CRM 2011, you need to ensure that all currently scheduled delivery trucks are fully
utilized before a new truck is scheduled.
What should you do?

A) Set the capacity on the utilized trucks to 1, and the capacity on the non-utilized trucks to 2.
B) On the Service item, set the selection rule selection criteria to Most Busy.
C) Set the capacity on the utilized trucks to 2, and the capacity on the non-utilized trucks to 1.
D) On the Service item, set the selection rule selection criteria to Least Busy.

3. In Microsoft Dynamics CRM 2011, which of the folowing types of activities can you distribute? (Choose all that apply.)

A) other campaign activities
B) planning activities
C) phone campaign activities
D) email campaign activities

4. In Microsoft Dynamics CRM 2011, the currency on an existing open opportunity is incorrect.
The opportunity has no opportunity products.
What should you do?

A) Open the opportunity, and then change the currency.
B) Create a new opportunity that has the correct currency, and then delete the original opportunity.
C) Change the default currency for your user account. Then open the opportunity and run the Recalculate Opportunity command.
D) Create a copy of the opportunity, change the currency on the copy, and then delete the original opportunity.

5. In Microsoft Dynamics CRM 2011, you need to create an appointment with a recurrence pattern.
What should you do?
(Choose al that apply.)

A) Create a recurring appointment, create a recurrence for the recurring appointment, and then save the recurring appointment.
B) Create an appointment, save the appointment, and then create a recurrence for the appointment.
C) Create an appointment, create a recurrence for the appointment, and then save the appointment.
D) Create a recurring appointment, save the recurring appointment, and then create a recurrence for the recurring appointment.

Solutions: