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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you need to create an account, a contact, and an opportunity from a
lead.
What should you do?

A) Create the account, the contact, and the opportunity with the values of the lead. Then attach the contact and the opportunity to the account.
B) Qualify the lead and convert it to an account, a contact, and an opportunity.
C) Qualify the lead and convert it to an account and a contact. Create the opportunity with the values of the lead, and then attach it to the account.
D) Qualify the lead and convert it to an account. Create the contact and the opportunity with the values of the lead, and then attach them to the account.

2. You are creating a personal dashboard in Microsoft Dynamics CRM 2011. Which of the following components can you include on the dashboard?

A) charts and lists
B) charts and reports
C) only reports
D) only charts

3. Which of the following statements about Microsoft Dynamics CRM 2011 opportunities is true?

A) A Price List is required to add products to an opportunity.
B) Opportunities can be created for leads.
C) The Pipeline Phase field is mandatory.
D) All quotes related to an opportunity must be in the same currency.

4. Which of the following statements about marketing lists are true? (Choose all that apply.)

A) You can add members to a static marketing list by using an Advanced Find query.
B) One dynamic marketing list can contain accounts, contacts, and leads.
C) Static marketing lists cannot be locked.
D) You can copy a dynamic marketing list to a static marketing list.
E) You can remove members from a dynamic marketing list by using an Advanced Find query.

5. In Microsoft Dynamics CRM 2011, which of the following can be associated to a marketing list? (Choose all that apply.)

A) campaigns
B) products
C) quick campaigns
D) sales literature
E) price lists

Solutions: