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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about Service Lines?

A) R4 Commercial support is only available to Small and Medium Business (SMB).
B) The R7 computer support line is available for consumers
C) All services lines are available for consumers who buy contractual services.
D) R4 Commercial support covers all business levels for workgroup printers.

2. What is an effect of adding services to hardware deals?

A) easier repeat sales
B) increases complexity of the offer
C) services selling has little effect on hardware deals
D) decreases profit

3. Which statement is true about Non IT managed businesses?

A) Non IT managed businesses are not interested in advice on IT infrastructure decisions and tend to internally manage their purchasing needs.
B) Non IT managed businesses tend to outsource their purchasing needs and seek the advice of partners to benefit from easy and free usage services.
C) Non IT managed businesses tend to outsource their purchasing needs but do not seek the advice of partners.
D) Non IT managed businesses do not tend to outsource their purchasing needs, but seek the advice of partners to benefit from easy and free usage services.

4. Which type of services can an HP Printing and Computing Services specialist sell?

A) The specialist can sell services for printing and personal systems.
B) The services are defined with each partner.
C) The specialist can sell services for server, data center printer, and computer.
D) It depends on the geography; the permitted services vary from one country to another,

5. What is the added value of selling HP Services for consumers?

A) HP Services can extend the life of the consumer's hardware purchase.
B) Consumers can stop worrying about a lack of IT skills as HP Services make sure they have access to fully qualified professionals who can care for their equipment.
C) HP Services add more value for consumers by giving them everything that is relevant to their multi-device environment.
D) HP Services can extend the life of the consumers hardware purchase, provide peace of mind, and make sure consumers have access to fully qualified professionals who can care for their equipment

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