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EXIN ITIL 4 Foundation Sample Questions:

1. What must always be done before an activity is automated?

A) Ensure that DevOps has been successfully implemented
B) Check that suitable new technology has been purchased
C) Check that the activity has already been optimized
D) Ensure the solution removes the need for human intervention

2. Which practice identifies changes of state related to infrastructure, services, and business processes?

A) Information security management
B) Service configuration management
C) Monitoring and event management
D) Change enablement

3. What is important for a 'continual improvement register' (CIR)?

A) Improvement ideas that are not being actioned immediately are removed from the CIR
B) Improvement ideas are documented, assessed and prioritized
C) Improvement ideas are tested, funded and agreed
D) Improvement ideas from many sources are kept in a single CIR

4. What role would be MOST suitable for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?

A) Problem analyst
B) Service level manager
C) Change authority
D) Service desk agent

5. Which is the MOST LIKELY way of resolving major incidents?

A) A temporary team working together to identify a resolution
B) Users establishing a resolution using self-help
C) A support team following detailed procedures for investigating the incident
D) The service desk identifying the cause and a resolution

Solutions: