ITIL 4 Foundation: ITILFND_V4 Exam
"ITIL 4 Foundation", also known as ITILFND_V4 exam, is a EXIN Certification. With the complete collection of questions and answers, Pass4sureCert has assembled to take you through 376 Q&As to your ITILFND_V4 Exam preparation. In the ITILFND_V4 exam resources, you will cover every field and category in EXIN ITIL Certification helping to ready you for your successful EXIN Certification.
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EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Technology and Information Management | 10% | - Information management principles - Role of technology in service management |
| ITIL Practices | 30% | - Service management practices
|
| Key Concepts of Service Management | 15% | - Value, value co-creation, stakeholders - Service management as a practice - Services, service offerings, service relationships |
| ITIL Guiding Principles | 15% | - Think and work holistically - Keep it simple and practical - Collaborate and promote visibility - Start where you are - Progress iteratively with feedback - Focus on value - Optimize and automate |
| Organizational Structure and Roles | 10% | - Teams and groups - Key roles and responsibilities |
| ITIL Service Value System | 20% | - Continual improvement - Service value chain
- Purpose and components |
EXIN ITIL 4 Foundation Sample Questions:
Which guiding principle says that services and processes should NOT provide a solution for every exception?
- A. Optimize and automate
- B. Think and work holistically
- C. Collaborate and promote visibility
- D. Keep it simple and practical
Correct Answer: D 🗳️
Which is a key requirement for a successful service level agreement (SLA)?
- A. Using an agreement between the service provider and service supplier
- B. Using single-system-based metrics that relate to outputs
- C. Using individual metrics that relate to the service catalogue
- D. Using bundled metrics to relate performance to outcomes
Correct Answer: D 🗳️
Which BEST describes the purpose of the 'improve' value chain activity?
- A. To make new and improved services and features available for use
- B. To organize a major improvement initiative into several smaller initiatives
- C. To ensure a shared understanding of the vision and improvement direction for all products and services
- D. To continually improve all products and services across all value chain activities
Correct Answer: D 🗳️
Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?
- A. Service request management
- B. Monitoring and event management
- C. Change enablement
- D. Incident management
Correct Answer: B 🗳️
Which is the MOST LIKELY way of resolving major incidents?
- A. A temporary team working together to identify a resolution
- B. Users establishing a resolution using self-help
- C. A support team following detailed procedures for investigating the incident
- D. The service desk identifying the cause and a resolution
Correct Answer: A 🗳️
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