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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

Question 1

The remediation plan should be evaluated at what point in the change lifecycle?

A. After implementation but before the post implementation review
B. After the post implementation review has identified a problem with the change
C. Before the change is approved
D. Immediately after the change has failed and needs to be backed out

Question 2

What is the result of carrying out an activity, following a process or delivering an IT service known as?

A. Problem
B. Incident
C. Change
D. Outcome

Question 3

Which process would be used to compare the value that newer services have offered over those they have replaced?

A. Service catalogue management
B. Availability management
C. Service portfolio management
D. Capacity management

Question 4

In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

A. Service transition
B. Service design
C. Service operation
D. Service strategy

Question 5

Which of the following is NOT a source of best practice?

A. Academic research
B. Technology
C. Internal experience
D. Standards

Solutions: