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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

Question 1

Why are public frameworks, such as ITIL, attractive when compared to proprietary knowledge?

A. Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
B. Public frameworks are prescriptive and tell you exactly what to do
C. Proprietary knowledge has been tested in a wide range of environments
D. Public frameworks are always cheaper to adopt

Question 2

Which of the following is an objective of business relationship management?

A. To secure funding to manage the provision of services
B. To ensure strategic plans for IT services exist
C. To identify patterns of business activity
D. To ensure high levels of customer satisfaction

Question 3

Which is the correct combination of items that makes up an IT service?

A. Information technology, people and processes
B. Customers, providers and documents
C. Information technology, networks and people
D. People, process and customers

Question 4

What BEST defines roles and responsibilities in relation to process and activities?

A. Service model
B. Human resource model
C. Configuration baseline
D. RACI matrix

Question 5

What BEST defines serviceability?

A. The ability of a third-party supplier to meet the terms of its contract
B. The part of the business process that is critical to providing the service
C. How long a service or component can perform its agreed function without failure
D. How quickly a service or component can be restored to normal working order

Solutions: