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CompTIA PDI+ Beta Sample Questions:

1. A customer calls and says the printer wil not turn on. While talking with the customer on the phone a technician determines that the machines power switch is turned on but no lights are on. Which of the following should the technician have the customer check next?

A) Have the customer check that the power cord is plugged in.
B) Have the customer check the fuses on the machine.
C) Have the customer check the voltage on the power supply.
D) Have the customer check that all the printer doors are closed.

2. While trying to making a color copy of a certificate the resulting output is black and white, all other documents print normally. Which of the following features is causing the problem?

A) Anti-aliasing
B) Image enlargement
C) Enhanced compression
D) Anti-counterfeiting

3. When gathering information from a customer, open questions are used to:

A) provide closure to the customer on the actions taken.
B) provide information to the customer about the service that is being performed.
C) gather specific information or allow the customer to confirm information.
D) gather general information or allow the customer to expand on issues.

4. Which of the following BEST describes the purpose of the separator pad?

A) To improve copy quality
B) To reduce wear on the motor
C) To feed envelopes
D) To reduce multi-sheet feeding

5. Which of the following properties are built into the upper fusing rollers bushings in a MFD, with a roller type fusing unit?

A) Wear resistance
B) Thermal insulation
C) Thermal conductance
D) Electrical conductance

Solutions: