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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Drag and Drop Question
The Cisco Webex Contact Center manager asks for a report that summarizes this information from the previous week:
- List of each call
- Caller's number
- Queue and queue duration
- Final agent
Drag and drop the fields from the left onto the corresponding categories on the right that are needed to create this report. Not all options are used.

2. Which authentication and authorization specification is required for using Webex Contact Center APIs?

A) Mutual TLS
B) HTTP authentication
C) Auth 2.0
D) API key authentication

3. Refer to the exhibit. A Webex Contact Center agent-initiated outbound email did not reach the recipient. While investigating, a Webex Contact Center engineer sees this output in Webex Connect Debug Console tool. Which two mistakes cause this issue? (Choose two.)

A) incorrect email asset SMTP server username
B) incorrect email asset SMTP server port
C) incorrect email asset SMTP server security method
D) incorrect email asset SMTP server address
E) email asset not registered to Webex Engage

4. A Webex Contact Center environment uses only Webex Calling registered endpoints for agent connection and requires that unanswered customer calls are requeued to be handled by the next available agent. Any direct unanswered call to the agent must roll to their designated voicemail.
Which configuration meets this requirement?

A) Configure the Redirection on No Answer (RONA) timer to a duration shorter than the number of rings configured for the agent's voicemail.
B) Configure two lines on agent endpoints to differentiate between contact center calls and direct calls.
C) Adjust the contact center's RONA timer with a duration longer than the number of rings set for the agent's voicemail.
D) Disable the voicemail setting that forwards unanswered calls to the agent's voicemail.

5. A Webex Contact Center manager wants to synchronize Webex App presence states with the Webex Contact Center Agent Desktop to improve agent efficiency. Also, the manager wants the Agent Desktop to automatically switch to the already configured the "WebexAppCall" Webex Contact Center idle state when an agent is engaged in a non-Webex Contact Center call on the Webex App. Which three actions must be taken to meet these requirements? (Choose three.)

A) Map the "On a Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
B) Enable "State Synchronization" under Desktop > Webex App configuration.
C) Map the "Outgoing Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
D) Add the "WebexAppCall" Webex Contact Center Idle code to a desktop layout and assign it to the team that agents are part of.
E) Enable "Webex App Integration" under Desktop > Webex App configuration.
F) Enable "State Synchronization" under Collaboration > Webex App in the Desktop Profile that will be used by agents.

Solutions: