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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A Webex Contact Center engineer is investigating an issue with outgoing email failures from a specific service in Webex Connect. The engineer wants to see all the failed transactions for last 7 days. Which two tools in Webex Connect provide the information needed to resolve the issue?
(Choose two.)

A) Export Logs
B) Watchtower
C) Reports
D) Templates
E) Debug Console

2. Refer to the exhibit. A Webex Contact Center engineer is investigating chat digital channel failure.
The engineer checks the failing transaction in the Webex Connect flow debugger and sees this output for Resolve Conversation node. Which action must the engineer take to resolve the issue?

A) Change the Webex Contact Center administrator account password.
B) Make sure that the Webex Contact Center connector under Integrations in Webex Contact Center is created and active.
C) Make sure that the Webex Contact Center agent is using valid credentials.
D) Authorize Webex CC Task integration in Webex Connect with valid credentials.

3. What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A) 300 requests per second
B) 1000 requests per minute
C) 30 requests per second
D) 300 requests per minute
E) 1800 requests per minute

4. A system administrator is updating the Agent Desktop layout to include a custom widget designed to execute background logic that triggers a custom CRM screen pop upon the arrival of an SMS.
Under which area object must the widget be configured?

A) Persistent
B) Headless
C) Navigation
D) Panel

5. An administrator notices that agents receive chat requests even though their status is set to Away vailable for voice only.?Which configuration is MOST likely causing the issue?

A) Multimedia profile channel permissions
B) Team capacity settings
C) PSTN region assignment
D) Desktop browser cache

Solutions: