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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. What should the crontab of a secondary dialer have?

A) pds_maintenance
B) pds_maintenance, mts_maintenance and db_mainlenance
C) pds_maintenance and db_rnaintenance
D) pds_maintenance and mts_maintenance

2. A system operator can modify the Completion Codes in Editor but not manage an active Job in Monitor, while other users can do both.
How would you determine what is causing the problem?

A) Use enclient from the user's workstation to verify basic event service messages are being received across that particular workstation's network path.
B) Verify that the user's permissions include Job control access to Monitor in Role Editor.
C) Test the connection in the Oracle ODBC Driver configuration window in the "AvayaPDSDB" System DSN available in the workstations Control Panel > Administrator Tools > Data Sources (ODBon the affected user's workstation.
D) Run check_mts on the primary Avaya Proactive Contact server to verify all Mid-Tier components are running.
E) Run dheck_pds on the affected Avaya Proactive Contact server (the one the job is running on, not Just the primary) to verify that enserver is running.

3. A business wants to configure the Agent Blending feature to work with Avaya Aura Contact Center (AACC). One of the configuration files you copy to ctirc1 is ctirc.auracc which requires modification of this line:
CallRecordUser:<AACC Server IP>:<Domain>:<AACC Switch Connection Type>:<Event Watch Interval in Secs>: 9080:9091:9092
What are two valid values for "AACC Switch Connection Type"? (Choose two.)

A) AML
B) SIP
C) SSH
D) H.323
E) PRI

4. In the case of an Avaya Proactive Contact (APC. pod configuration, which two services are run on the Secondary APC? (Choose two.)

A) rtdataSvr
B) ccs
C) porter
D) agentd
E) StatspumpCtrl

5. To enable the use of Predictive Blend Agents on a dialer, which two types of licenses are acquired from the WebLM server? (Choose two.)

A) Preview Agent License
B) Supervisor License
C) Common Agent License
D) Predictive Agent License
E) Basic Agent License

Solutions: