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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which backup would contain a complete image of the system on Proactive Contact?

A) Complete System
B) System Configuration Files
C) Create Bootable Backup
D) System and Calling Lists

2. When opening the Configuator dialog box in Health Manager, what information is required?
(Choose three.)

A) WebLM Server Details
B) Email Server Details
C) Database Server Details
D) Secondary Proactive Contact Details
E) Primary Proactive Contact Details

3. Which three steps should you perform if Avaya Proactive Contact Supervisor is not working? (Choose three,)

A) Verify that the Avaya Proactive Contact Event Services Software Development Kit (SDK) wasinstalled prior to Supervisor.
B) Verify that the Avaya Proactive Contact Supervisor workstation name and IP address are correct in the /etc/hosts file on the Avaya Proactive Contact primary dialer server.
C) Test that the connection in the Oracle ODBC Driver configuration window in the "AvayaPDSDB" System Data Source Name (DSN) is available in the computer's Control Panel > Administrator Tools > Data Sources (ODBC).
D) Verify that the mid-tier Configurator tool has the correct network information for the Avaya Proactive Contact primary server.
E) Run check_pds and check_mts on the primary Avaya Proactive Contact server to determine if any Mid-Tier services have failed.

4. A system administrator has set up a new completion code in Editor on Proactive Contact 5.X. A Job is started and after some time has passed, the Monitor is opened to see how many calls have been released using the new completion code. No calls have been released.
What are three reasons for this happening? (Choose three.)

A) The new code was not available because it was created on another dialer in the pod.
B) The new completion code Is not available for use untilafter the next dialer restart.
C) The completion code was not assigned to a short-cut key.
D) The agents was not aware of the new completion code.
E) The new completion code is an agent completion code.

5. A system operator states that a job ended, but the linked Job did not start. You verified that Job linking was configured correctly.
Using Avaya Proactive Contact 5.X, which three actions would you perform to investigate this problem further? (Choose three.)

A) Check the account log to seeifthe user remembered to run the record selection for the linked job.
B) Check the account log to see if a supervisor stopped the original job manually.
C) Check the mid_tier_log to see if a supervisor chose to link to a different job while the original job was running.
D) Check the supervisor's cd.log file to see if the supervisor made any changes to the job while it was running.
E) Run check_errors for the time range during which the original job stopped and the linked job wassupposed to start.

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