Exam Name: ACSS Small and Medium Enterprise (SME) Communications
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Instant Download Avaya : 3000-2
Check Updated on: Sep 10, 2026
No. of Questions: 103 Questions & Answers with Exam Engine
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Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Feature Implementation and Services | - IP Office Functional Services
|
| Installation, Configuration and Licensing | - System Setup Tasks
|
| Troubleshooting and Maintenance | - Problem Analysis Techniques
|
| IP Office SME Communications Fundamentals | - Platform and Components Overview
|
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
Which two IP Office applications can be installed on the same server? (Choose two.)
- A. CCR
- B. IP Office Voicemail Pro up to 16 voicemail ports
- C. one-X Portal
- D. IP Office Voicemail Pro up to 20 voicemail ports
A customer complains of a dropped call at 1:12 PM on December 12th. Avaya has requested the traces from that time frame. Prior to sending, how would you confirm that the trace file you are sending to Avaya contains the correct time frame?
- A. Open SysMonitor Trace 20091212 130001, and search for 1:12 PM.
- B. Open SysMonitor Trace 20091212 130001, and search for 13:12.
- C. Open SysMonitor Trace 20091212 140001, and search for 1:12 PM.
- D. Open SysMonitor Trace 20091212 140001, and search for 13:12.
You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?
- A. Yes, provide the correct settings in Supervisor Views.
- B. Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time.
- C. No, this feature only works using the Compact Contact Center.
- D. Yes, but a supervisor has to install the CCV software.
- E. Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view.
Which Windows command is used to find out which ports your server is currently using?
- A. show ports
- B. ipconfig /displaydns
- C. portqry
- D. netsh interface dump
- E. netstat -an
Which two methods will avoid corruption of the data on the SD card when removing the SD card? (Choose two.)
- A. Use the System Status Application to shutdown the card before removing the SD card.
- B. Dial the shutdown short code to shutdown the card before removing the SD card.
- C. Just pull out the card; special shutdown is not required.
- D. Use the Manager application to shutdown the card before removing the SD card.
- E. User System Monitor to shutdown the card before removing the SD card.
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