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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to implement IBM SmartCloud Control Desk and IBM Tivoli Application Dependency Discovery Manager (TADDM). The solution will cover 5.000 end users and a data center with 600 servers running Windows, Linux, and UNIX operating systems. There will be 50 people in the IT department using the solution and one TADDM domain server scanning the whole environment.
Which statement is true if the customer wants to build three separate environments for development, test, and production?

A) Only TADDM licenses are tripled.
B) The required number of all licenses is doubled because the development environment does not require separate licenses.
C) The required number of all licenses is tripled.
D) The required licenses number does not change.

2. A customer is using IBM SmartCloud Control Desk to automate incident, problem, and change management processes. The solution currently supports 15,000 end users but the customer acquired and integrated a company with an additional 5,000 end users. What does the customer need to do to cover the new end users?

A) Build a separate instance of IBM SmartCloud Control Desk
B) Buy an additional 5,000 end user licenses
C) Buy an IBM SmartCloud Control Desk for Internal Service Provider license
D) Define the new users in the existing IBM SmartCloud Control Desk

3. Why is it necessary to document key stakeholders for a new IT asset and service management solution?

A) To evaluate license needs
B) To draw an organization chart
C) To identify Key Performance Indicators
D) To identify the decision makers

4. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, change, and configuration management processes. The solution must support several non-English UTF-8 languages and the customer prefers the solution is installed on Windows with a MS SQL database.
What are the limitations of language support in this scenario?

A) Using MS SQL UTF-8 is not supported. In order to support non-English languages the special Microsoft language converter has to be installed.
B) There are no special limitations. All required language supports can be installed using the product installation media.
C) If using MS SQL, only one language support can be installed -- either English or non-English.
D) Using MS SQL UTF-8 is not supported. Localization will be limited to languages supported by the Windows system code page.

5. Which statement is true about Key Performance Indicators (KPIs)?

A) KPIs always have to be adjusted to match the customer's actual status.
B) KPIs should always be measured by percentage.
C) KPIs must be specific, measurable, achievable, realistic, and timely (SMART).
D) KPIs are defined according to the IT customer requirements.

Solutions: