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Avaya Oceana® Solution Support Sample Questions:

1. A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an Issue with the Avaya Oceana Agent Workspaces and receive the following log messages:
Log File : wa-wae-pu-*.log
09-20 11:41:29,855 [wa-engine-thread] INFO WaeEventMapper - [.2.0.0.480_1]
[M:processInboundEvent (ResourceStateEvent)] [T:].
Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY,nativeResourceId=6006800,sourceId=e_CM_1,CHANNEL=vOICE,ACCOUNT iD=6006800,WorkLimit=1,activeWorkCount=0] successfully processed What is the current status of the Agent Workspaces?

A) CONNECTED
B) READY
C) NOT_READY
D) BUSY

2. You have successfully deployed the Avaya Oceana solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana agents? (Choose two.)

A) The AES and CSC connections are established.
B) The Avaya Oceana administrators are in READY state for voice channel.
C) The Avaya Oceana agents are in READY state for the email channel.
D) The Avaya Oceana agents are in READY state for the voice channel.

3. During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer tool is true?

A) Choose Import Mode: (renew for renewing synchronization)
B) Choose Import Mode: Sync (run every time for synchronization)
C) Choose Import Mode: Initial (run every time for synchronization)
D) Choose Import Mode: Initial (only for Initial synchronization)

4. When a call is transferred from Avaya Aura Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)

A) Call Ref ID
B) Context ID
C) UCID
D) Session ID
E) Call ID

5. After it has completed the processing of Engagement Designer (ED) workflow for SMS Interaction, which two components does ED respond back to? (Choose two.)

A) Work Assignment
B) Unified Collaboration Model
C) Messaging Service
D) Context Store
E) ORC Rest Service

Solutions: