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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. In the Cisco Unified Contact Center Enterprise solution, which two agent CTI desktop options support Transport Layer Security? (Choose two.)

A) CTI OS Agent Desktop using .NET CIL
B) CTI OS Agent Desktop using C++ CIL
C) CTI OS Agent Desktop using Java CIL
D) Cisco Agent Desktop

2. Which two of the following statements are correct regarding Cisco voice gateways in the Cisco Unified Contact Center Enterprise solution? (Choose two.)

A) An eight-port T1 card fails in a Catalyst 6500 chassis, which could impact 184 calls using ISDN PRI service.
B) Additional call processing is available by using MGCP Tcl scripts and additional dial peers.
C) Additional call processing is available by using H.323 Tcl scripts and additional dial peers.
D) An eight-port T1 card fails in a Catalyst 6500 chassis, which could impact 192 calls using ISDN PRI service.

3. Which two functions are performed by the Cisco Unified Contact Center Enterprise CTI options for agents? (Choose two.)

A) controls call and agent state
B) presents information provided by the caller from the voice response system
C) places outbound calls for agents in the Outbound Option Progressive mode
D) presents caller data to agent in pre-call whisper with the Cisco IP phone
E) accepts Instant Messaging requests from third-party chat clients routed to the agent

4. Which two of these are not parts of the Cisco Unified Communications Manager Release 6.1(1) device pool configuration? (Choose two.)

A) Media Resource Group List
B) region
C) SRST reference
D) primary Cisco Unified Communications Manager group
E) SIP trunk

5. When using the Cisco Unified Contact Center Enterprise 8.0(x) Multi-Line ACD feature, which configuration item is not supported in the Cisco Unified Communications Manager?

A) Lines can be configured to forward calls to other lines on the phone.
B) Maximum number of calls on each line must be set to two.
C) Busy triggers on each line must be set to one.
D) Agent ACD line can be a shared line.

Solutions: